The British Academy for Training and Development offers a course in Total Quality Management (TQM), which is designed to provide participants with a comprehensive understanding of the fundamental concepts of TQM and its practical applications in organizations. In today's ever-changing work environment, where competition is continually increasing, quality is one of the key factors determining the success and sustainability of institutions. Therefore, it has become essential to adopt TQM principles and tools to provide high-quality products and services that meet customer needs and exceed their expectations.

This course focuses on enhancing the skills needed to implement TQM, from quality strategy development to process improvement and employee engagement. It aims to enable participants to understand their role in enhancing quality within their organizations and equip them with the appropriate tools to achieve continuous performance improvement.

Who Should Attend?

• Quality managers and supervisors of quality teams in organizations.
• Process improvement and quality management specialists.
• Department and team managers aiming to apply quality principles in the workplace.
• Process engineers and production/service supervisors.
• Employees in administrative and operational departments seeking to foster a culture of quality in organizations.
• Professionals in strategic planning and performance improvement.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the basic concepts of Total Quality Management (TQM) and its importance.
• Develop skills in applying TQM tools and methods in organizations.
• Enhance the ability to improve processes and achieve the highest quality levels.
• Recognize the importance of organizational culture in supporting TQM principles.
• Equip participants with the knowledge to assess and analyze organizational performance using quality standards.
• Enable participants to work towards continuous performance improvement through effective strategies.
• Provide participants with tools to build a quality-focused and continuous improvement-oriented work environment.

• Concepts of Total Quality Management (TQM)

  • Definition and fundamentals of Total Quality Management
  • Differences between traditional quality and total quality management
  • The history and importance of quality management in the business world

• Principles of Total Quality Management

  • Customer focus
  • Involvement of all employees
  • Continuous improvement as a key pillar

• The Role of Leadership in Quality Management

  • How leadership contributes to achieving quality goals
  • The importance of leadership support for quality initiatives
  • Building a quality culture through leadership

• Basic Quality Tools

  • Flow charts
  • Root cause analysis
  • Pareto charts

• Continuous Improvement Techniques

  • PDCA cycle (Plan, Do, Check, Act)
  • SWOT analysis in quality management
  • 5S techniques for improving the work environment

• Performance Measurement in Quality Management

  • Using Key Performance Indicators (KPIs)
  • How to identify the appropriate metrics for measurement
  • Evaluating and analyzing quality outcomes

• Process Analysis and Improvement

  • How to identify and analyze critical processes
  • Tools for process analysis to improve quality
  • Change management in process improvement

• Quality Management in Manufacturing and Services

  • Applying quality concepts in manufacturing environments
  • Ensuring quality in service delivery
  • Strategies for enhancing quality across supply chains

• Quality Control and Monitoring

  • The role of control in Total Quality Management
  • Continuous monitoring tools such as control charts
  • Strategies for defect prevention and quality repetition

• Employee Motivation and Active Participation

  • The importance of involving employees in a quality culture
  • Motivational strategies to enhance quality awareness
  • Building effective teams to raise quality standards

• Training and Development in Quality

  • The importance of continuous training to enhance quality capabilities
  • Training methods for essential quality tools
  • The positive impact of professional development on performance improvement

• Supplier and Customer Involvement in the Quality Process

  • How to integrate suppliers into the TQM process
  • Continuous communication with customers to improve products and services
  • Strategies for achieving customer satisfaction through quality

• Evaluating the Effectiveness of the Quality Management System

  • Methods to measure and analyze the effectiveness of the quality system
  • Reviewing system performance based on quality standards
  • How to conduct internal and external audits to ensure quality

• Continuous Improvement Through Innovation

  • How to apply innovation to process and quality improvement
  • The role of research and development in quality management
  • Developing mechanisms to adapt to changes in the work environment

• Sustainability of TQM Applications

  • How to maintain quality standards after implementation
  • Integrating quality into long-term business strategies
  • Techniques for sustaining continuous improvement in organizations