At the British Academy for Training and Development, we offer the Giving and Receiving Constructive Feedback Course, designed to help professionals enhance their communication skills and foster personal and team growth. From personal and professional development such as providing constructive feedback in one's own office to accepting feedback regarding someone's work, this course presents fundamental information. Attendees would also learn valuable techniques for giving constructive feedback such as the SBI (Situation-Behavior-Impact) model that ensures straightforward, action-oriented feedback with an inspiring touch. Equally important is how to accept feedback with an open mind, including active listening and converting feedback into actions for better performance. The attendee will learn to combat some major obstacles regarding feedback, such as negative reactions and culturally varied practices in giving feedback. Authentic role-play exercises and case studies comprise practical experience, preparing the learner to draw an action plan on feedback for the continuous learning process. Giving good feedback is an essential part of a manager’s role, not only to get the best outputs but also to motivate and develop staff. It is doubly important when dealing with a performance challenge of some sort.

By the end of the course, attendees would be skilled in giving and receiving feedback that will establish an environment conducive to positive workplace culture and improvement efforts.

Objective:

The objective of this course are:

1. Acknowledge the significance of constructive feedback in personal and professional lives.

2. Understand techniques to give clear, actionable, and motivational feedback.

3. Learn how to accept feedback and make use of it for better performance.

4. Understand the common challenges that arise in giving and receiving feedback, and how to get over them.

5. Practice actual techniques in clinical situations to improve real-world workplace dynamics.

Who Should Attend?

This course is ideal for:

1. Supervisors

2. Employees wanting to improve communication and performance. 

3. Team Leaders

4. Managers

5. Professionals who deliver feedback

6. Professionals who receive feedback

7. Anyone who instructs or supervises others

8. Anyone who works in a team

9. Anyone seeking to develop management skills

How will attendees benefit?

Attendees of the Giving and Receiving Constructive Feedback Course will gain several benefits:

1. Enhanced Communication Skills: Learn to give feedback in an explicit, actionable and respectful manner and accept it with an open mind.

2. Improved Performance: Use feedback to pinpoint strengths and areas for development, which can enable the individual to grow both personally and professionally.

3. Stronger Workplace Relationships: Create an environment of collaboration and trust with open and constructive communication.

4. Manage Challenges with Confidence: Acquire skills for dealing with difficult feedback situations such as defensiveness and managing feedback across cultures.

5. Practical Application: Attendees will have strategies to be applied directly to their working environment via role plays and real life scenarios. 

6. Leadership Growth: Better ability for effective feedback improves leadership and team management.

7. Enhanced Employee Morale: Create a culture of constructive feedback that encourages people and increases the overall morale within a group.

8. Improved Decision Making: Employ constructive feedback in using the process of improving team and organisational decision-making. 

Increased Adaptability: Learn to be versatile with various forms and styles of feedback situations and to become more adaptable in a rapidly changing working environment.

Introduction to Constructive Feedback

• What is constructive feedback?

• The role of feedback in personal and professional growth.

• The difference between constructive and destructive feedback.

Giving Feedback Effectively

• The key principles of giving constructive feedback.

• The SBI (Situation-Behavior-Impact) model.

• How to frame feedback to ensure it’s received well.

• Tips for providing feedback in a way that encourages improvement.

Receiving Feedback with Openness

• How to listen without becoming defensive.

• Techniques for seeking clarification and understanding.

• Using feedback to identify areas for growth.

• Turning feedback into action: Creating development plans.

Overcoming Common Feedback Challenges

• How to handle negative reactions and difficult conversations.

• Managing feedback in remote or virtual environments.

• Cultural differences in feedback practices.

Practical Application of Feedback Skills

• Role-playing exercises to practice giving and receiving feedback.

• Real-world case studies to understand the impact of feedback.

• Developing a feedback action plan for continuous improvement.