At the British Academy for Training and Development, we offer the Interpersonal and Communication Skills course. Active listening, verbal communication, non-verbal communication, and emotional intelligence are covered in this course, designed to benefit anyone interacting with others successfully. It prepares you on the public speaking front, gives you persuasion techniques, and teaches you conflict strategies. Besides, you will focus on negotiating, working in teams, and learning presentation skills so you ensure you can communicate convincingly in almost every situation. You will become empowered to handle very complex conversations, collaboration boosting, and making you a highly effective professional by mastering these skills. Interpersonal and Communication Skills  training course will help you develop the skills you need to focus on your purpose, profile your audience, and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.

It begins by developing the skills and strategies needed for successful communication in the modern business environment by looking at the definition of effective business communication, the use of appropriate language and tone, planning your communication, face-to-face communication, communicating effectively by phone, and listening skills.

Objective:

The objective of Interpersonal and Communication Skills Course are:

1. Mastering the art of active listening. 

2. Enhancing verbal and non-verbal communication skills.

3. Emotional intelligence development will enhance interpersonal skills in the working environment.

4. Public speaking and presenting effectively to capture the audience's attention.

5. Persuasion and influence as a means of motivating and leading people.

6. Cultivating conflict resolution and negotiation in a work environment.

7. Improve team communication while promoting a conducive atmosphere at work.

Who Should attend?

This course best suits for:

1. Professionals who seek improvement in communications and interpersonal skills.

2. Managers and leaders improve team communication and their ability to lead.

3. Sales and marketing professionals want to become experts on persuasive communication techniques.

4. Those wanting to develop their emotional intelligence and conflict resolution for personal improvement and professional growth.

5. For anyone else who wishes to improve overall communication ability across many settings.

How will attendees benefit?

Attendees of the Interpersonal and Communication Skills course will gain the following key benefits:

1. Enhanced Communication Competence: Awareness is going to be more familiar to the verbal and non-verbal cues so that attendees become effective communicators in any other setting, in teams or presentations. 

2. Improved Emotional Intelligence: Attendees become more aware in learning to manage his or her emotions with an awareness of the emotions of others, thus attaining an empathetic and harmonious outcome in interactions.

3. Increased Confidence in Public Speaking: Public speaking and presentation skills are tailored to harness the confidence and capability of students in addressing a large or small audience.

4. Higher Advanced Persuasion and Negotiation Skills: Course factored out equipment with necessary tools to influence and persuade others, making their participants more effective during negotiation and decision-making events towards the success.

5. Better Conflict Resolution Abilities: Proven winning strategies for conflict resolution are provided, making sure that individuals can manage conflicts constructively within personal and professional surroundings.

6. Strengthened Team Communication: With an increased factor contributing to team dynamics and collaborative productivity, attendees will be well equipped to improve group communication in their environments to enable them to work together more productively. 

7. Handling Practical Situations in Real Life: This includes more hands-on practical exercises and role plays to ensure that attendees can use their learning immediately in the real world-fast tracking their development from theory. 

8. Increased Career Success: Highly expensive in terms of what one enjoys in most professions is the competency of people communicating well. 

Communication skills developed during the training will also serve for this purpose, making the attendees stand out in their respective roles and enhancing leadership capability while climbing the career ladder.

Introduction to Communication

• Overview of communication models

• Importance of effective communication in personal and professional environments

• Barriers to communication and how to overcome them

Active Listening Techniques

• Understanding active listening

• Practicing listening skills to improve comprehension and rapport

• Feedback and its role in effective communication

Verbal Communication Skills

• Key principles of clear and concise verbal communication

• Developing an effective communication style

• Tone and language considerations

Non-Verbal Communication

• Understanding body language and its impact

• The role of facial expressions, gestures, and posture

• Eye contact and its significance in communication

Emotional Intelligence in Communication

• Self-awareness and empathy

• Managing emotions in communication

• Recognizing emotions in others to enhance understanding

Public Speaking and Presentation Skills

• Techniques for effective public speaking

• Building confidence for delivering presentations

• Structuring presentations for maximum impact

Persuasion and Influence

• Understanding the psychology behind persuasion

• Techniques to influence and motivate others

• Building trust and credibility in communication

Conflict Resolution and Negotiation Skills

• Approaches to resolving conflicts effectively

• Techniques for negotiating in high-pressure situations

• Win-win solutions and maintaining professional relationships

Team Communication and Collaboration

• Enhancing team dynamics through effective communication

• Collaboration techniques and fostering open dialogue

• Ensuring clarity and alignment in group settings

Putting It All Together: Communication in Practice

• Practical exercises and role-plays to consolidate learning

• Real-life scenarios and how to apply communication techniques

• Developing an action plan for continuous improvement in communication