The British Academy for Training and Development offers a comprehensive course in Modern Secretarial and Senior Office Management, designed to equip participants with the knowledge and skills needed to handle secretarial and executive management tasks efficiently and professionally. As the challenges and tasks in modern workplaces require adaptation to fast-changing environments, this course aims to meet the needs of professionals seeking to enhance their skills in executive office management and provide integrated administrative support. The course focuses on modern strategies in organization and management, which are essential for supporting teams and senior management in today’s organizations.

Working in modern secretarial roles requires a diverse skill set, including time management, organization, and effective communication, in addition to the ability to use modern technological tools. The course aims to enhance these skills in alignment with the demands of the digital age, helping participants manage their offices more efficiently and strengthen their roles as administrative advisors within executive offices. Through this course, participants will acquire the tools and strategies needed to become more effective in organizing daily tasks, managing meetings, and achieving optimal coordination between all involved parties.

Who Should Attend?

• Executive office managers seeking to improve their skills and professional performance.
• Professionals working in fast-paced environments who need to enhance their time and resource management skills.
• Individuals interested in entering the field of secretarial and executive management or those looking for promotion within this field.
• Those seeking to develop their communication, organizational, and leadership skills in office management.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Improve organizational and time management skills in the workplace.
• Use the latest secretarial tools and technologies to enhance administrative performance.
• Efficiently manage meetings and communications with professionalism.
• Effectively handle the daily requirements of senior management offices.
• Develop writing skills and report preparation in alignment with senior management needs.

• Modern Secretarial Concepts

  • Definition of modern secretarial roles and their significance in the workplace.
  • The challenges faced by secretaries in evolving work environments.
  • The differences between traditional secretarial work and modern secretarial practices.

• Secretary Roles in Executive Offices

  • The role of the executive secretary in supporting senior management.
  • Organizing and executing daily office activities.
  • Handling administrative and logistical responsibilities.

• Core Requirements for a Secretary in the Workplace

  • Basic skills for a secretary in a modern office.
  • Strategies for building strong relationships with teams and management.
  • Applying fundamental management principles in secretarial work.

• Time Management Techniques for Secretaries

  • How to prioritize daily tasks effectively.
  • Using modern technologies to manage time efficiently.
  • Handling appointments and multitasking effectively.

• Office Organization Tools and Techniques

  • Using modern software and apps to organize office tasks.
  • Organizing paper and electronic files and documents.
  • Methods for setting priorities and delegating tasks.

• Effective Planning and Meeting Organization

  • Preparing professional meeting agendas.
  • Coordinating meetings and appointments with all involved parties.
  • Managing attendance, minutes, and follow-up summaries after meetings.

• Written Communication Skills

  • Writing official and unofficial correspondence efficiently.
  • Preparing structured reports and presentations.
  • Drafting professional emails and letters.

• Oral Communication Skills

  • Communicating effectively with employees and clients.
  • Managing phone calls and responding to inquiries.
  • Professionally handling visitors.

• Communication in Multinational Work Environments

  • Understanding cultural challenges in multinational work environments.
  • Improving communication skills across geographical and cultural boundaries.
  • Building strong relationships with international teams.

• Preparing and Managing Effective Meetings

  • How to organize and prepare productive meetings.
  • Preparing and organizing materials for meetings.
  • Handling emergency situations during meetings.

• Coordinating and Managing Daily Administrative Procedures

  • Managing incoming and outgoing office correspondence.
  • Organizing employee files and legal documents.
  • Coordinating between departments and individuals within the organization.

• Supervising the Execution of Administrative Procedures

  • Monitoring the execution of daily administrative tasks.
  • Providing regular reports on office workflow.
  • Improving administrative processes in the workplace.

• Using Technology in Secretarial Work

  • Modern secretarial tools and software and how to use them effectively.
  • Applying modern communication technologies in administration.
  • Managing electronic documents and using cloud-based tools in office work.

• Improving Meeting Management Using Digital Tools

  • Using digital and virtual conferencing tools to manage meetings.
  • Software for note-taking and reporting during meetings.
  • Coordinating and organizing schedules using digital tools.

• The Impact of Technology on the Secretarial Role

  • Adapting to technological changes in the workplace.
  • Developing secretarial skills with modern technologies.
  • The future impact of technology on office management.