The British Academy for Training and Development offers a training course in Booking and Issuance of Airline Tickets for anyone who wants to know the administrative steps for how to travel by plane, booking and purchasing a ticket. When we intend to travel by plane, we quickly encounter many obstacles related to how to book, the advantages and times of each plane, and what services we want to obtain, in other words, the level of the plane’s services. All this information, if we were taking our first flight on board the plane, would be difficult to obtain. The aim of the course is to build a general idea of ​​how to deal with administrative matters related to the airport and travel through it.

Who Should Attend?

• Reservation and ticketing department supervisors.
• Responsible for booking travel tickets for managers within companies.
• Managers of the ticketing department at the airport.
• Employees in the information department at the airport.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The method of dealing with administrative matters within airports when traveling is necessary.
• The best way to deal and build relationships between travelers and employees within the airport.
• How to book tickets directly.
• Deal academically in the field of reservations.
• Manage tourism programs in the best way and organize reservations.
• Satisfy customers by facilitating reservations using advanced means.
• Technical steps for implementing direct hotel reservations
• Knowledge of the role of hotel reservations in organizing tourism
• Other options for ticket reservation methods through other means of communication and bank accounts.
• How to create a private account for each traveler and issue a travel ticket for him through his account.

• Introduction to the Aviation Industry
  • Airline Industry Overview.
  • The Evolution of the Aviation Industry and its Economic Importance.
  • The Structure of the Aviation Industry: Airlines, Travel Agents, Airports.
  • Electronic Reservation Systems.
  • Definition of Reservation Systems (GDS)
  • How to Use Electronic Reservation Systems.
• Types of Tickets and Their Rules
  • Types of Airline Tickets: Regular, Discounted, and Non-Refundable Tickets.
  • The Concept of "Transit" and "Stopover".
  • Ticket Policies: Change and Cancellation Policy.
  • Baggage Rules and Additional Fees.
• Cost Calculation and Ticket Issuance
  • How to Calculate the Cost of a Ticket
  • Cost Element Analysis: Taxes, Fees, and Additional Fees.
  • Ticket Issuance Process
  • Steps Required to Issue a Ticket.
  • How to Deal with Common Mistakes.
• Customer Service Skills
  • Communicate Effectively with Customers
  • Listening Skills and Responding to Customer Inquiries.
  • How to Present Information Clearly and Accurately.
  • Dealing with Complaints and Problems
  • Strategies for Dealing with Difficult Situations.
  • How to Turn a Complaint into an Opportunity to Improve Service.