The travel and aviation industry is a vital sector that requires precision and professionalism in all its aspects, especially in the field of ticket booking, pricing, and issuance. Booking and issuing tickets are fundamental tasks that significantly impact the customer experience and the overall success of travel operations. This field demands a comprehensive understanding of the systems and software used, as well as knowledge of how to calculate various fares, handle modifications and cancellations, and provide the best services to customers.

The course on "Booking and Issuance of Airline Tickets" offered by the British Academy for Training and Development aims to equip participants with both basic and advanced knowledge in this area. The course will cover how to use global reservation systems, the best methods for calculating ticket prices, understanding associated costs, and handling all booking-related situations, from modifications to cancellations.

Who Should Attend?

• Employees in travel and tourism companies.
• Travel agency staff.
• Employees in the field of flight booking and ticket issuance.
• Students and professionals seeking to enter the travel and aviation industry.
• Individuals who want to enhance their skills in ticket booking and pricing.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand modern flight ticket reservation systems.
• Know how to calculate ticket costs and related add-ons.
• Deal with customers professionally during the booking process.
• Issue flight tickets accurately and on time.
• Handle modifications and cancellations of flight tickets.
• Understand the laws and policies related to flight tickets and their pricing.

Introduction to the Aviation Industry and Booking

• Introduction to the Aviation Industry

  • The general structure of the aviation industry: airlines, agents, and travel companies
  • The importance of booking and ticket issuance in aviation operations
  • The different roles of parties involved in the booking process

• Types of Flight Tickets

  • Electronic tickets vs. paper tickets
  • Standard tickets and premium tickets
  • Smart tickets and dynamic pricing tickets

• Reservation and Ticket Issuance Systems

  • Introduction to global systems like SABRE, Amadeus, and Galileo
  • How to access the system and search for flights
  • Steps for completing a booking from start to finish

Flight Ticket Pricing

• Components of Ticket Price

  • Explanation of basic ticket costs and add-ons such as fees and taxes
  • How to calculate ticket prices based on class (economy, business, first class)
  • Calculating promotional offers and discounts

• Adding Additional Options

  • Excess baggage fees, preferred seating, special meals
  • Understanding special travel policies, such as date changes or flight cancellations
  • How to handle multi-destination or open tickets

• Booking Policies

  • Cancellation, modification, and refund policies
  • Discount periods and approved ticket prices
  • Price differences between different airlines

Issuing Flight Tickets and Payment Processing

• Issuing Tickets via Systems

  • How to issue tickets electronically
  • Step-by-step: entering data, reviewing prices, and booking tickets
  • How to ensure data accuracy before issuing a ticket

• Payment Processing

  • Available payment methods (credit cards, bank transfers, cash)
  • Verifying payments and how payments affect the booking
  • Dealing with rejected or failed payments

• Issuing Electronic Tickets

  • Sending tickets via email to the customer
  • Booking confirmation and ticket number
  • How to make modifications or handle queries about the ticket after issuance

Handling Modifications and Cancellations

• Making Modifications to Tickets

  • How to modify flight dates or change destinations
  • Handling airline changes in bookings
  • Modification fees and how to calculate them

• Canceling Tickets

  • Airline-specific cancellation policies
  • How to calculate cancellation fees and allowed discounts
  • Refund procedures and details

• Handling Booking Issues

  • How to handle lost or incorrect bookings
  • Communicating with airlines to resolve booking-related problems
  • Correction procedures for incorrect data in bookings

Customer Service and Marketing for Airline Ticket Booking

• Customer Service in the Aviation Industry

  • How to handle customer inquiries and assist in booking choices
  • Providing advice to customers on the best flight options and ticket prices
  • Building relationships with customers and enhancing loyalty

• Marketing for Airline Ticket Booking

  • Strategies for marketing special trips and promotional offers
  • Using the internet and social media to market ticket bookings
  • Online ticket booking applications and ways to improve digital processes

• Handling Emergencies and Complaints

  • Handling customer complaints related to bookings or flight delays
  • Providing appropriate solutions to ensure customer satisfaction
  • Taking necessary actions in case of emergencies (such as flight delays or cancellations)