The British Academy for Training and Development offers a training course in managing the emergency department efficiently and effectively, focusing on ways to minimize shortcomings, based on curricula developed at the academy in accordance with global standards.

The emergency department is responsible for receiving incidents and acute cases of health crises. It is also the department that facilitates rapid transfers to the intensive care unit, which requires special patient care, isolation from other patients, and the administration of intensive medication doses. Therefore, the emergency department is one of the most critical departments, aiming to provide specialized quality service to reduce the severity of these cases and alleviate the pain of patients and casualties. From this perspective, the importance of managing the emergency department in hospitals arises, helping to avoid many shortcomings and issues that this sensitive department faces.

How Participants Will Benefit from Attending the Training Program:

At the end of the course, participants will know:

How to identify and avoid shortcomings in department management, including waiting for critical cases and processing them for extended periods that may affect the feasibility of treating these cases, reasons for the decline in service provided for such cases, or the increased burden on the department due to a rise in ordinary patient cases being reviewed, or not fully utilizing the human resources available in the department, and how to address these issues through the continuous presentation of administrative procedures in the department, alongside enhancing the effectiveness of the medical services provided. This will also take into account key considerations in establishing controls for successful department management, in addition to:

• Prioritizing emergency cases.
• Making the right decisions during critical times.
• Understanding the structure of the emergency department and its branches.
• Developing workflows in accordance with the capabilities of each department.
• Coordinating communication and information dissemination.
• How to create emergency and evacuation plans.
• How to implement and execute emergency and evacuation plans.
• How to assess and address the impacts resulting from crises.
• How to establish alternative plans to confront any crisis.

This course is intended for the following target audience:

Anyone with a direct or indirect connection to public health issues, such as:

• Management of the reception and emergency department.
• Head of nursing in the department.
• All staff working in the emergency department.
• Quality managers.
• Supervisors of administrative and clinical activities in the department.