The British Academy for Training and Development offers a training course in managing the emergency department efficiently and effectively, focusing on ways to minimize shortcomings, based on curricula developed at the academy in accordance with global standards.

The emergency department is responsible for receiving incidents and acute cases of health crises. It is also the department that facilitates rapid transfers to the intensive care unit, which requires special patient care, isolation from other patients, and the administration of intensive medication doses. Therefore, the emergency department is one of the most critical departments, aiming to provide specialized quality service to reduce the severity of these cases and alleviate the pain of patients and casualties. From this perspective, the importance of managing the emergency department in hospitals arises, helping to avoid many shortcomings and issues that this sensitive department faces.

Who Should Attend?

• Emergency Department Managers.
• Heads of Nursing in Emergency Departments.
• All staff working in the Emergency Department.
• Quality Managers.
• Supervisors of administrative and clinical activities in the Emergency Department.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Prioritize emergency cases.
• Make correct decisions during critical times.
• Understand the structure and subdivisions of the emergency department.
• Develop work systems that align with the capabilities of each department.
• Coordinate communication and media channels.
• Develop emergency and evacuation plans.
• Implement emergency and evacuation plans effectively.
• Assess and address the impacts of crises.
• Develop contingency plans for any crisis.

• Definition of Emergencies and Their Types

  • Health Emergencies: Sudden illnesses, accidents, and injuries.
  • Natural Emergencies: Natural disasters such as earthquakes, floods, and more.
  • Humanitarian Emergencies: Wars, social crises, and biological warfare.

• Importance of Emergency Management in Healthcare

  • The impact of major crises on the healthcare system and individuals.
  • The role of the emergency department in providing immediate care to save lives.
  • Enhancing the healthcare system's response through advanced planning and team coordination.

• Basic Concepts in Emergency Management

  • Primary classification of cases (Triage) to determine priorities.
  • Identifying key procedures for handling different types of emergencies.
  • Applying primary treatment in emergency situations to save lives.

• Building an Emergency Plan

  • Designing an organizational structure for the emergency department, including defining roles and responsibilities.
  • Creating an executable response plan for major emergencies.
  • Prioritizing the allocation of medical and logistical resources.

• Preparing an Emergency Response Plan

  • Defining the basic steps for handling major incidents.
  • Securing essential resources: medical equipment, medical teams, and facilities.
  • Developing a comprehensive emergency plan integrating hospitals and other healthcare facilities.

• Managing Resources in the Emergency Department

  • Allocating and distributing medical resources such as beds, equipment, and treatments.
  • Strategies for dealing with resource shortages during critical times.
  • Implementing flexible plans to provide resources through coordination with other parties.

• Initial Assessment (Triage) of Emergency Cases

  • Using scientific criteria to classify cases according to severity.
  • Conducting a rapid assessment to prioritize treatment in emergency situations.
  • Identifying cases requiring immediate intervention.

• Techniques for Handling Critical Cases

  • Advanced first aid techniques such as CPR and artificial respiration.
  • Managing multiple and complex injuries in emergency settings.
  • Monitoring and treating patients with severe trauma or critical conditions.

• Managing Mass Casualty Incidents

  • Coordinating between medical teams in mass casualty situations.
  • Handling a large influx of patients within a short time.
  • Implementing emergency assistance systems alongside local emergency plans.

• Using Technology in Emergency Management

  • Utilizing smart medical systems to speed up diagnosis and treatment.
  • Using mobile apps for doctors and nurses to exchange information.
  • Leveraging digital data to enhance real-time decision-making.

• Ambulance and Mobile Emergency Systems

  • Coordinating between ground and air ambulance services in emergencies.
  • Equipping ambulances with the latest technologies and medical equipment.
  • Using drones or helicopters for rapid care delivery.

• Technology in Coordination and Reporting

  • Applying Geographic Information Systems (GIS) to quickly locate accidents.
  • Using data management systems to provide detailed reports on injuries.
  • Developing rapid communication techniques between medical teams during large-scale crises.

• Effective Leadership in Emergency Environments

  • Developing leadership skills under pressure and effectively managing medical teams.
  • The importance of flexibility and decision-making in unstable environments.
  • Conflict resolution within teams and ensuring coordination among members.

• Making Quick Decisions Under Pressure

  • Using data-supported decision-making tools in difficult situations.
  • Ensuring decisions are based on clear priorities and available resources.
  • Managing risks and potential threats in an emergency environment.

• Managing Psychological Stress in Emergency Participants

  • Strategies for supporting medical teams in handling work pressure during crises.
  • Providing psychological support for patients and families in emotional emergencies.
  • Ensuring mental well-being for everyone to avoid burnout and mental exhaustion.

• Effective Communication within the Emergency Department

  • Enhancing communication between doctors, nurses, and emergency management teams.
  • Ensuring clarity of instructions and immediate execution for a swift response.
  • Using digital communication tools like text messages and emails in emergency situations.

• Communication with the Media and Patients' Families

  • How to handle media during major emergencies.
  • Providing accurate and specific information to the public and patients’ families without causing panic.
  • Managing expectations by disseminating clear and transparent data.

• Coordinating Efforts with Other Institutions

  • Collaborating with other hospitals, ambulance centers, and police during major crises.
  • Implementing a joint strategy between government and private institutions.
  • Building local and international coordination networks during global emergencies.

• Performance Evaluation in the Emergency Department

  • Identifying key performance indicators to evaluate the speed and quality of the response.
  • Collecting data post-incident to determine strengths and weaknesses in performance.
  • Conducting comprehensive performance reviews and providing recommendations for improvement.