Over the past years, the European Foundation for Quality Management has conducted in-depth studies to achieve a comprehensive quality model, through which the results of the institutions' work will be improved, until the European Foundation for Quality Management (EFQM) has been established which provides the basic structure of an integrated management system for the organization. Understanding the existing relationships in the organization itself.

This course is the essential introduction to the EFQM Excellence Model. It is particularly relevant if you are responsible for leading organisation-wide improvement projects. It is also strongly recommended as preparation for the EFQM Assessor Training and the managing an EFQM Self- Assessment course.

Who should attend? 

• Quality Managers.
• Owners of institutions.
• Managers of strategic planning.
• Workers in the field of organization and administrative development.
• Leaders who desire to achieve and lead excellence.
• Management teams, who wish to understand and manage excellence.
• Experts, who need tools to plan, improve measure and use self-assessment internally.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Mastering the concepts that result in taking responsibility for a sustainable future.
• Assist the organization in identifying appropriate improvement activities.
• Achieving quality in strategic planning processes according to the model.
• Participate in the evaluation of the administrative system to know the strengths and maintain them and to know the points of opportunities for improvement.
• Being able to develop and improve using the evaluation results.
• Gaining the skill of prioritizing improvement opportunities.
• Adopting the concept of everyone's participation in achieving excellence.
• Being able to create a roadmap to achieve excellence.
• Acquiring the skills of using performance improvement tools and methods.

• The concept of institutional performance.
• The concept of corporate performance management.
• The concept of institutional performance measurement.
• The concept of improving and developing institutional performance.
• Introduction to EFQM and the establishment of the Excellence Model.
• How to determine the path of excellence journey for your organization.
• Evaluation as one of the steps for development and improvement.
• How to create a roadmap to achieve excellence.
• The foundations of prioritizing improvement opportunities.
• Involve the work team in the roadmap.
• Tools and methods for improving performance.
• The eight main principles of the EFQM model.
• A roadmap for excellence within the framework of the EFQM model.
• RADAR methodology.
• The main and subsidiary criteria of the Excellence Model EFQM:
  • First criterion: leadership.
  • Second criterion: policies and strategies.
  • Third criterion: human resources.
  • Fourth criterion: Partnership and Resources.
  • Fifth criterion: Operations.
  • Sixth criterion: Individual Results.
  • Seventh criterion: Customer Results.
  • Eighth criterion: Group results.
  • Ninth criterion: Key Performance Results.
• Success through employees.
• Fostering creativity and innovation.
• Lead with vision, inspiration and integrity.