The British Academy for Training and Development offers a course on The Fundamentals of Total Quality Management. This specialized course aims to provide participants with a comprehensive understanding of the fundamental concepts of TQM and its practical applications in organizations. In today’s continuously changing and increasingly competitive work environment, quality is one of the key factors that determine the success and sustainability of organizations. Therefore, adopting TQM principles and tools is essential to deliver high-quality products and services that meet customer needs and expectations.

This course focuses on enhancing the skills required to apply TQM, from developing quality strategies to improving processes and interacting with employees. It also aims to enable participants to understand their role in enhancing quality within their organizations and provide them with the necessary tools to achieve continuous performance improvement.

Who Should Attend?

• Quality managers and supervisors of quality teams in organizations.
• Specialists in process improvement and quality management.
• Department heads and team leaders aiming to implement quality principles in the workplace.
• Process engineers and supervisors of production and services.
• Individuals working in administrative and operational departments seeking to enhance a culture of quality in organizations.
• Professionals in strategic planning and performance improvement.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the basic concepts of TQM and its importance.
• Develop skills in applying TQM tools and methods in organizations.
• Enhance the ability to improve processes and achieve the highest levels of quality.
• Understand the importance of organizational culture in supporting TQM principles within organizations.
• Equip participants with the knowledge to assess and analyze organizational performance using quality standards.
• Enable participants to work on continuous performance improvement through the application of effective strategies.
• Provide participants with the tools necessary to build a work environment focused on quality and continuous improvement.

• Total Quality Management Concepts

  • Defining TQM and its fundamentals
  • The difference between traditional quality and total quality
  • The history and importance of quality management in business

• Principles of TQM

  • Focusing the organization on customers
  • Full employee involvement
  • Continuous improvement as a core pillar

• The Role of Leadership in Quality Management

  • How leadership contributes to achieving quality goals
  • The importance of leadership support for quality-related initiatives
  • Building a quality culture through leadership

• Basic Quality Tools

  • Flowcharts
  • Root cause analysis
  • Pareto charts

• Continuous Improvement Techniques

  • PDCA Cycle (Plan, Do, Check, Act)
  • SWOT analysis in quality management
  • 5S techniques for improving the workplace

• Performance Measurement in Quality Management

  • Using Key Performance Indicators (KPIs)
  • How to define appropriate measurement criteria
  • Evaluating and analyzing the results of quality processes

• Process Analysis and Improvement

  • How to identify and analyze critical processes
  • Process analysis tools for quality improvement
  • Managing change in process improvement

• Quality Management in Manufacturing and Services

  • Applying quality concepts in manufacturing environments
  • Ensuring quality in service delivery
  • Strategies for enhancing quality across supply chains

• Quality Control and Monitoring

  • The role of control in TQM
  • Continuous monitoring tools such as control charts
  • Strategies to prevent defects and repetition of quality issues

• Employee Motivation and Effective Involvement

  • The importance of involving employees in the quality culture
  • Motivation strategies to raise quality awareness
  • Building effective teams to raise quality standards

• Training and Development in Quality

  • The importance of continuous training to enhance quality capabilities
  • Training methods for basic quality tools
  • The positive impact of professional development on performance improvement

• Supplier and Customer Participation in Quality Processes

  • How to integrate suppliers into the TQM process
  • Continuous communication with customers to improve products and services
  • Strategies to achieve customer satisfaction through quality

• Evaluating the Effectiveness of the Quality Management System

  • Methods for measuring and analyzing the effectiveness of the quality system
  • Reviewing system performance according to quality standards
  • Conducting internal and external audits to ensure quality

• Continuous Improvement through Innovation

  • How to apply innovation in process and quality improvement
  • The role of research and development in quality management
  • Developing mechanisms to adapt to changes in the work environment

• Sustaining TQM Practices

  • How to maintain quality standards after implementation
  • Integrating quality into long-term business strategies
  • Techniques for sustaining continuous improvement in organizations