People don't remember the square footage of an office. They remember whether it felt good to be there — whether the space worked with them or against them on an ordinary Tuesday. Workplace Experience is what facilities teams are actually managing when they think they're just managing a building, and ignoring it doesn't make it disappear; it just shows up later as disengagement, attrition, and empty desks nobody planned for.

Getting it right means treating employee wellbeing as a design input, not an afterthought bolted onto the wellness newsletter, delivering workplace services that people actually notice and value, and designing for hybrid offices where presence itself can no longer be assumed. The Workplace Experience Management and Employee Wellbeing in Modern Facilities training course, delivered by The British Academy for Training and Development, treats experience as a measurable, manageable discipline — not a vague aspiration.

Participants leave able to design workplace experiences grounded in real employee needs, deliver services that genuinely improve daily working life, and build hybrid environments people choose to use rather than avoid.

By the end of this course, participants will be able to:

• Explain why Workplace Experience has become a core facilities management priority.
• Embed employee wellbeing principles into physical space and service design.
• Design and deliver workplace services that meaningfully improve daily experience.
• Build environments suited to hybrid offices and flexible attendance patterns.
• Gather and act on employee feedback to continuously improve workplace experience.
• Measure workplace experience outcomes with credible, meaningful metrics.
• Make the business case for workplace experience investment to organizational leadership.

Target Group

• Workplace experience and employee experience managers
• Facilities and workplace services professionals
• HR and people leaders involved in workplace strategy
• Office and hybrid workplace coordinators
• Facilities directors overseeing employee-facing services

Understanding Workplace Experience

• What workplace experience actually means beyond amenities
• The cost of ignoring experience as a facilities management priority
• Connecting workplace experience to engagement and retention outcomes

Designing for Employee Wellbeing

• Physical design elements that support wellbeing and comfort
• Balancing wellbeing initiatives with practical operational constraints
• Avoiding wellbeing gestures that don't address real employee needs

Delivering Workplace Services That Matter

• Identifying which services genuinely influence daily experience
• Managing service delivery consistently across the workplace
• Handling service failures in ways that preserve employee trust

Designing for Hybrid Offices

• Rethinking space design when presence can no longer be assumed
• Supporting collaboration and connection in flexible attendance models
• Managing the practical challenges of variable office occupancy

Gathering and Acting on Employee Feedback

• Structuring feedback mechanisms that surface genuine concerns
• Distinguishing signal from noise in employee feedback
• Closing the loop by visibly acting on feedback received

Measuring Workplace Experience

• Selecting metrics that reflect genuine experience improvement
• Avoiding vanity metrics that look good but mean little
• Using experience data to guide ongoing workplace decisions

Building the Business Case for Workplace Experience

• Communicating experience investment in terms leadership values
• Connecting workplace experience initiatives to measurable business outcomes
• Securing ongoing support and budget for experience-focused initiatives