Every building operates as a complex ecosystem of systems, services, and people, and the difference between an average facility and a high-performing one often comes down to how well operations are managed on a daily basis. Optimising building performance requires more than routine upkeep; it demands a structured approach to operations management that balances asset reliability, service quality, and cost efficiency across the entire facility. This specialized training course examines the practical strategies used to manage facilities operations effectively, covering maintenance management, service delivery standards, and the techniques used to improve building efficiency without compromising performance. This course is delivered by The British Academy for Training and Development through the Optimising Building Performance and Service Delivery Training Course, a program designed to equip participants with the operational knowledge and management tools needed to run facilities efficiently, reliably, and in a way that consistently meets organizational expectations. Throughout the program, trainees explore how leading facilities teams structure their operations, monitor asset reliability, and deliver consistent service quality across the full range of building functions.

By the end of this training course, participants will be able to:

• Understand the core principles of facilities operations management.
• Apply structured approaches to managing daily building operations.
• Develop maintenance strategies that improve asset reliability and reduce downtime.
• Establish service quality standards across facilities operations.
• Identify opportunities to improve building efficiency and reduce operational costs.
• Apply performance monitoring techniques to track operational outcomes.
• Manage the relationship between operations, maintenance, and service delivery teams.
• Evaluate technology and systems that support efficient building operations.
• Build a proactive approach to sustaining long-term building performance.

Target Group

This course is designed for a wide range of professionals working in facilities and building management, including:

• Facilities operations managers and building operations supervisors.
• Maintenance managers and engineering team leaders.
• Asset managers responsible for building reliability and performance.
• Service delivery managers within facilities functions.
• Property and estate managers overseeing operational performance.
• Technical services staff involved in day-to-day building operations.
• Sustainability and energy efficiency professionals within FM teams.
• Anyone seeking to strengthen operational management skills within facilities.

Foundations of Facilities Operations Management

• Scope and objectives of facilities operations management.
• Core components of daily building operations.
• Relationship between operations management and overall FM strategy.
• Key roles and responsibilities within operations teams.
• Common operational challenges facing modern facilities.

Maintenance Management for Reliable Operations

• Types of maintenance strategies: preventive, predictive, and reactive.
• Developing maintenance schedules that support operational continuity.
• Managing critical building systems and equipment.
• Reducing unplanned downtime through effective maintenance planning.
• Recordkeeping and documentation for maintenance activities.

Asset Reliability and Performance Monitoring

• Principles of asset reliability within building operations.
• Conducting condition assessments to identify reliability risks.
• Monitoring asset performance data over time.
• Addressing recurring failures and reliability issues.
• Aligning asset reliability practices with operational goals.

Service Quality Standards and Delivery

• Defining service quality standards across facilities operations.
• Structuring service level agreements to support consistent delivery.
• Monitoring and evaluating service quality performance.
• Managing service delivery across in-house and outsourced teams.
• Addressing service gaps and quality shortfalls.

Improving Building Efficiency

• Identifying inefficiencies within building operations.
• Applying process improvement techniques to daily operations.
• Energy efficiency strategies to reduce operational costs.
• Optimizing resource allocation across operational functions.
• Balancing efficiency improvements with service quality.

Operational Performance Measurement

• Key performance indicators for facilities operations.
• Benchmarking operational performance against industry standards.
• Using performance data to guide operational decisions.
• Reporting operational outcomes to management and stakeholders.
• Continuous improvement approaches to operations management.

Technology and Systems in Building Operations

• Role of Computer-Aided Facility Management (CAFM) systems in operations.
• Building Management Systems (BMS) and operational control.
• Leveraging data and technology to support decision-making.
• Integrating maintenance and operations systems for efficiency.
• Emerging technologies shaping the future of building operations.

Sustaining Long-Term Building Performance

• Developing a proactive approach to operations management.
• Embedding continuous improvement into operational culture.
• Managing risk to sustain long-term asset and building performance.
• Aligning operational practices with organizational sustainability goals.
• Building resilience into facilities operations for long-term success.