Course Overview

The British Academy for Training and Development offers the training program on “Business Continuity and Crisis Management”. This course covers all aspects of developing and implementing an incident response structure and crisis management capability.

The course includes and explains the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management. The course also reflects current International Standards in business continuity.

Operational risks and the need for Crisis and Business Continuity Management

• (C&BCM).

• Form the roots of disaster recovery.

• Initiating business continuity management system.

• Obstacles to business continuity planning and how to overcome them.

• The difference between business continuity planning and crisis management.

• Formulating the BC plan and functional BC plans.

• Understanding the crisis process - crisis theory and action.

• Crisis typologies.

• Beware “The Human Factor”.

• Performance evaluation and improvement.

• Risk monitoring platforms.

• The NAT-HRT debate- understanding resilience.

• Crisis communications and media management.

• Anticipating and assessing.

• Prepare response structure.

• Prepare tools and resources.

• Prepare a crisis management plan.

• Immediate crisis response and recovery.

• Maintaining control and overall business continuity.

• Examples of incidents, crisis, and responses.

• Managing the media within a crisis (and understanding the boundaries of control).

• Handling customer relations.

• Maintaining staff morale.

• Understanding and managing the legal aspects of a crisis across different legal regimes.

• Understanding and managing the insurance aspects of a crisis.