The British Academy for Training and Development offers this training program in "Preparation for ASQ Certified Manager of Quality - Organizational Excellence", designed to equip professionals with comprehensive knowledge and skills to excel in the field of quality management. This program focuses on the principles of organizational excellence, strategic quality management, and leadership practices necessary to achieve and sustain superior performance.

Participants will gain an in-depth understanding of key quality frameworks, management systems, and performance metrics, along with insights into how organizational culture, leadership, and strategic planning contribute to excellence. The course prepares individuals to confidently pursue the ASQ Certified Manager of Quality credential, enhancing their ability to lead quality initiatives, drive process improvements, and foster a culture of continuous advancement across the organization.

Who Should Attend?

• Quality managers and coordinators seeking to advance their knowledge in organizational excellence.
• Senior professionals involved in strategic quality management and continuous improvement initiatives.
• Team leaders and supervisors responsible for implementing quality frameworks within organizations.
• Professionals preparing for the ASQ Certified Manager of Quality examination.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the principles of quality management and organizational excellence.
• Develop the ability to lead and manage quality initiatives across various organizational levels.
• Apply key quality frameworks and tools to improve processes and performance.
• Enhance strategic planning and decision-making capabilities within the context of quality management.
• Prepare comprehensively for the ASQ Certified Manager of Quality examination.

• Introduction to Organizational Excellence

  • Key principles and concepts of organizational excellence.

  • Historical development of quality management systems.

  • The role of leadership in sustaining excellence.

• Foundations of Quality Management

  • Quality philosophies and frameworks.

  • Understanding standards and compliance requirements.

  • The impact of quality on organizational performance.

• Strategic Quality Planning

  • Integrating quality objectives into organizational strategy.

  • Developing measurable quality goals and metrics.

  • Aligning quality initiatives with stakeholder expectations.

• Leadership and Organizational Culture

  • Leadership styles that support quality management.

  • Building a culture of continuous improvement.

  • Encouraging employee engagement and accountability.

• Performance Measurement and Metrics

  • Key performance indicators for quality excellence.

  • Techniques for monitoring and evaluating performance.

  • Linking metrics to organizational strategic objectives.

• Process Management and Improvement

  • Process mapping and analysis techniques.

  • Identifying opportunities for improvement.

  • Tools for optimizing efficiency and reducing variability.

• Risk Management in Quality

  • Identifying and assessing organizational risks.

  • Developing risk mitigation strategies.

  • Integrating risk management into quality planning.

• Customer-Focused Quality and Supply Chain Management

  • Understanding customer requirements and enhancing satisfaction.

  • Monitoring supplier performance and ensuring quality across the supply chain.

  • Mitigating risks related to suppliers and customers.

• Continuous Improvement Strategies and Leadership for Sustaining Excellence

  • Lean principles and Six Sigma methodologies for performance improvement.

  • Managing change and overcoming resistance.

  • Establishing metrics to track ongoing performance.

• Preparation for ASQ CMQ/OE Certification

  • Understanding exam structure and requirements.

  • Effective study and preparation strategies.

  • Review of key concepts and practice questions.