The British Academy for Training and Development offers this training program, “Certified Employee Relations Professional”, carefully designed to qualify professionals in managing employee relations within modern work environments. This program aims to build advanced understanding of professional practices that ensure workplace harmony and promote a culture of collaboration between management and employees.

The program empowers participants with essential skills for applying internal policies, enhancing internal communication, and resolving conflicts professionally, contributing to a stable work environment and increased team productivity. It also addresses organizational and legal aspects of employee relations and focuses on effective tools to support sustainable human capital management.

Who Should Attend?

• Employees in human resources and employee affairs departments

• Managers of departments and organizational units in the public and private sectors

• Professionals seeking specialization in employee relations

• Consultants and practitioners in workplace development

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand advanced concepts in employee relations and their impact on organizational culture

• Acquire skills to apply HR policies relevant to employee relations

• Develop effective tools for internal communication and promote dialogue between employees and management

• Manage internal conflicts professionally and balanced

• Understand legislative and regulatory aspects related to employee rights and responsibilities

• Introduction to Employee Relations

  • Definition and scope of employee relations

  • Differences between employee relations and HR management

  • Importance of the specialist’s functional role

• Organizational Structure and Its Role in Employee Relations

  • Relationship between internal organization and employee behavior

  • Role distribution and responsibilities affecting workplace relations

  • Administrative support mechanisms for employees

• Developing Internal Policies for Employee Relations

  • Types of policies related to employee relations

  • Steps for drafting and documenting policies

  • Role of policies in reducing workplace conflicts

• Internal Communication as a Strategic Tool

  • Formal and informal communication channels

  • Characteristics of effective organizational communication

  • Building trust through transparency and clarity

• Types of Workplace Conflicts

  • Causes of conflicts between individuals or teams

  • Stages of conflict escalation within organizations

  • Difference between disputes and conflicts and their impacts

• Methods of Managing Professional Conflicts

  • Negotiation and mediation in the workplace

  • The specialist’s role as a neutral party

  • Listening and analytical skills for conflict resolution

• Employee Rights and Responsibilities

  • Legal framework for employee relations

  • Understanding contracts and policies from a legal perspective

  • Handling employee complaints according to regulations

• Organizational Commitment to Professional Ethics

  • Principles of fairness and equality in treatment

  • Avoiding bias and prejudice in the workplace

  • Ethics of handling data and privacy

• Evaluating Employee Relations in the Organization

  • Indicators to measure the effectiveness of workplace relations

  • Analyzing employee satisfaction data

  • Using evaluation results to improve policies

• Specialist Roles in Building a Supportive Work Environment

  • Contributing to workplace improvement initiatives

  • Enhancing organizational loyalty and employee engagement

  • Supporting individual and team incentive and recognition programs