The British Academy for Training and Development offers the Performance Measurements, Continuous Improvement & Benchmarking Course, designed to improve organisational performance through effective metrics and improvement strategies. The course must contain the topics essential to key performance, benchmarking, and techniques of continuous improvement towards operational excellence. The trainees would also learn to define and analyse performance metrics, identify gaps in performance and build corrective action plans. The course also has methods for conducting benchmarking studies, comparing the organisation process to the industry leaders and adopting best practices to remain competitive. It also covers issue areas of quality management systems and techniques for process optimisation towards sustainable growth and efficiency. Performance measurement is a way of tracking what goes on in your business. It’s vital to improving the weak points without undermining your business’s strong points. Choose the right metrics, and you’ll be well on your way to success. Professional competency in all these dimensions would enable an organisation to create an environment in which continuous improvement is effectively administered, utilising benchmarking tools successfully and achieving measurable change on their organisations.

Objective:

The objective of benchmarking and performance measurement course are:

1. Understand the performance metrics and their purposes in attaining organisational goals.

2. Create and implement effective KPIs.

3. Conduct benchmarking studies to establish industry best practices.

4. Implement continuous improvement and operational excellence.

5. Performance gap analysis and corrective action plan setup.

6. Qualitative management integrated business process systems.

7. Augment decision making with performance measurable through data.

Who Should Attend? 

This course is ideal for:

1. Managers and Team Leaders want to improve the performance of teams and the organisation as a whole.

2. Quality Assurance professionals looking into improving processes.

3. Business Analysts dealing with workflow efficiency.

4. Human Resources and Training Managers intending to adopt performance centric methods.

5. Operations and Supply Chain Professionals interested in enhanced efficiency.

6. Consultants focusing on organisation development and process optimisation.

How will attendees benefit?

Attendees attending the Performance Measurements, Continuous Improvement & Benchmarking Course will gain several valuable benefits, including:

1. Improved Performance Management Skills: Learn how effective KPIs can be designed and used toward the evaluation and improvement of organisational performance.

2. Strategic Benchmarking Skills: Learn to benchmark, understand best practices in the field.

3. Better Decision Making: Master using data as a foundation for finding an organisation's performance gaps and most effective actions to remedy them.

4. Constant learning modes: Lean, Six Sigma and Kaizen that will help streamline processes at a reduced cost of operation.

5. Quality improvement: Learn to embed the quality management system in the business for continuing and measurable improvements.

6. Practical Knowledge: Real cases and practical exercises have applied theoretical concepts to develop problem solving skills better. 

7. Leadership Development: Enhance the capacity to lead teams into high productivity and excellence for the organisation. 

8. More Competitive: Adapt best practices and foster a continuous improvement culture for themselves and their organisation to keep on remaining competitive. 

In the end, each attendee will be capable of taking out performable knowledge and strategies, capable of making measurable and sustainable breakthroughs in success in their professional role.

1. Introduction to Performance Measurements

• Definition and significance of performance metrics.

• Overview of KPIs and their alignment with organisational goals.

• Establishing a performance measurement framework.

2. Benchmarking Fundamentals

• Types of benchmarking: internal, competitive, and functional.

• Steps for conducting a benchmarking study.

• Identifying and adopting best practices from industry leaders.

3. Continuous Improvement Techniques

• Principles of continuous improvement and their applications.

• Tools and methodologies: Lean, Six Sigma, and Kaizen.

• Creating a culture of innovation and adaptability.

4. Performance Gap Analysis

• Methods for analysing performance gaps.

• Developing and implementing corrective action plans.

• Using data to drive improvement initiatives.

5. Quality Management Systems

• Integration of quality management principles into processes.

• Tools for measuring and improving quality.

• Monitoring and sustaining improvements.

6. Practical Application and Case Studies

• Real-world examples of successful benchmarking and improvement initiatives.

• Hands-on exercises for designing KPIs and analysing performance.

• Group discussions and collaborative problem-solving.