Course Overview

The British Academy introduces this course of “Excellence in Strategic Planning, Mapping and Business Efficiency with EFQM Applications” which is designed to equip participants with the knowledge and skills to excel in strategic planning, process mapping, and enhancing business efficiency using the EFQM (European Foundation for Quality Management) framework.

Participants will learn how to develop robust strategic plans, map out key processes, and implement EFQM principles to drive organizational excellence and sustainable performance improvement. Through practical exercises and case studies, participants will gain insights into best practices for strategic management, process optimization, and achieving excellence in business operations.

Who Should Attend?

• Business leaders
• Managers
• Quality assurance professionals
• Anyone involved in strategic planning, process improvement, and business excellence

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the principles and concepts of strategic planning, process mapping, and business
• Gain proficiency in developing strategic plans aligned with organizational goals and
• Learn how to map out key processes, identify improvement opportunities, and optimize business
• Familiarize with the EFQM Excellence Model and its application in driving organizationalexcellence and performance
• Develop practical skills and tools for implementing EFQM principles and achieving sustainable business excellence.

 Course Content

• Introduction to Strategic Planning and Business Excellence
• Understanding the Importance of Strategic Planning in Business Success
• Overview of the EFQM Excellence Model and its Key Principles
• Linking Strategic Planning to Organizational Excellence

• Strategic Analysis and SWOT Analysis
  • Conducting External and Internal Environmental Analysis
  • Utilizing SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis for Strategic Decision Making
  • Identifying Strategic Goals and Objectives
• Strategic Planning Process
  • Developing a Strategic Planning Framework
  • Establishing Vision, Mission, and Core Values
  • Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) Goals and Objectives
• Strategic Mapping and Alignment
  • Mapping Organizational Processes and Value Streams
  • Aligning Strategic Goals with Operational Activities
  • Developing Key Performance Indicators (KPIs) for Monitoring Progress
• EFQM Excellence Model Overview
  • Understanding the EFQM Excellence Model Criteria
  • The RADAR Logic: Results, Approach, Deployment, and Assessment, and Review
  • Assessing Organizational Maturity and Performance Levels
• Leadership and Governance
• The Role of Leadership in Driving
• • Investing in Training and Development to Build a High-Performance Culture
  • Process Management and Improvement
    • Implementing Lean and Six Sigma Principles for Process Optimization
    • Identifying Bottlenecks and Waste in Business Processes
    • Implementing Continuous Improvement Initiatives
  • Excellence Recognition and Continuous Improvement
    • Applying for EFQM Excellence Awards and Recognitions
    • Embedding a Culture of Continuous Improvement and Learning
    • Celebrating Successes and Sharing Best Practices Across the Organization