Course Overview

A crisis is a sudden event that is mostly unexpected, which leads to the difficulty of dealing with it, and then the need to search for ways and methods to manage the situation before it turns into a disaster. The crisis in general represents a dangerous turning point that threatens the goals, objectives, and interests of organizations. Therefore, it is necessary to deal with them appropriately before the situation changed, otherwise the decision would become useless in the face of the new situation, which will continue and have repercussions and effects on all political, economic, social, and other aspects unless it is managed well and rationally.

Who should attend? 

• Managers of institutions and companies.
• Managers of crisis and risk management departments.
• Workers in the field of disaster and crisis management.
• Public relations and media workers because of their role in managing any crisis.
• Workers in the field of maintaining the security of institutions.
• Relief work crews.
• Those wishing to develop their capabilities in this field.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Identify the most important types of crises and disasters.
• Understand the basics and general concepts of crisis and disaster management.
• Getting acquainted with crisis management tools and their rules and the applicable system.
• Extracting technical rules for the formation of crisis and disaster management rooms and teams.
• Uncovering the integrated system for crisis and disaster management.
• Using future foresight tools to plan for crisis and disaster management.
• Building crisis and disaster management cadres.
• Designing and implementing a disaster and crisis management plan.
• The ability to prepare training and practical plans in disaster and crisis management.

Course Content

• What are crises, disasters, emergencies and risks?
  • Defining crises, their elements, and dimensions.
  • Defining disasters, their types, and risks.
  • Distinguishing crises from similar terms.
  • Defining security crises and their characteristics.

• Crisis and disaster management:
  • What is meant by crisis and disaster management?
  • Determine the causes and dimensions of the crisis.
  • Tracking the crisis life cycle and dealing with it.
  • Crisis and disaster management methods.

• Elements of crisis and disaster management:
  • Receive early warning signals for crises and disasters.
  • Drawing scenarios for the conduct of crises and disasters.
  • Containing the damages of crises and disasters.
  • Creating alternatives for managing crises and disasters.
  • Restore activity in the face of crises and disasters.
  • Drawing out lessons learned from crises and disasters.

• Crisis and disaster management team:
  • Forming a crisis and disaster management team.
  • Specifications of crisis management team members.
  • Crisis and disaster management team leader.
  • The powers of the crisis and disaster management team.
  • Tasks and duties of the crisis management team.
• Crisis and Disaster Management Room:
  • Requirements for establishing a crisis and disaster management room.
  • Components of the Crisis and Disaster Management Room.
  • The working mechanism of crisis and disaster management rooms.

• Scenario planning for crisis and disaster management:
  • The concept of the scenario, its importance, and objectives.
  • Procedures for preparing scenarios.
  • Types of scenarios (normal, bad, worst).
  • Support rational administrative decision-making.
  • "Pareto" method for analyzing crisis management scenarios.

• Relationships and communications and their impact on crisis and disaster management:
  • Public relations facts and concepts.
  • Building partnerships with stakeholders.
  • Human relations with the public of the crisis and disaster.
  • The requirements of the communication system for control and control.
  • Governance of crisis and disaster information management.
  • The role of communications and public relations men in predicting crises.

• Media management of crises and disasters:
  • The life cycle of mass communication.
  • Media and public opinion guidance.
  • New media means and methods.
  • The role of the media in fortifying public opinion during crises and disasters.
  • Media management mechanisms for crises and disasters.
  • The requirements of an effective spokesperson.
  • Leading international applications in the media management of crises and disasters.

• Negotiation in crises and disasters:
  • Successful negotiation skills.
  • The art of professional negotiation.
  • Effective negotiation techniques.
  • Strategies for negotiation in crises.
  • Negotiating tactics in crises.

• Mechanisms to foresee the future:
  • Future foresight strategies.
  • Future foresight tools.

• Practical applications for crisis and disaster management.