The British Academy for Training and Development offers a professional training course in Conflict Management. Learn how to handle conflict situations and difficult people in this one-day conflict management training. Conflicts within professional teams are inevitable and can be beneficial, but only if they are managed according to the right principles. Conflict situations may include constant tardiness, bullying, inappropriate humor, or talking about aggressive behavior. Some managers are not very good at handling conflicts, and in some cases they are bad at handling conflicts and make the situation worse. The purpose of this training course is to help managers deal with people in a way that increases productivity and creates a good atmosphere. Conflict management is a way to "nip the problem in the bud" by de-escalating the situation early before it escalates into a battle of wills. The solution is to become a “rational conflict manager” and learn how to handle conflict situations logically, confidently, and quickly. The training style is hands-on and interactive, allowing participants to participate throughout the training. The practical step-by-step method is so helpful that you'll want to use it as soon as you get back to work.
Who should attend?
After completion of the course, delegates will understand:
Note / Price varies according to the selected city
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