The British Academy for Training and Development offers a professional training course in Anger Management: Understanding Anger. Anger is a universal experience. You don't need to be a psychologist to know that very few individuals, organizations, or societies are good at managing anger productively. But research shows that people who manage their anger at work are far more successful than those who don't. Employees who are able to productively confront teammates with negative attitudes increase the team's chances of success and minimize destructive conflicts. A customer service representative who can soothe angry customers not only keeps them loyal, but makes her own day hassle-free. This course will help you and your organization designed to give you that edge.
Who should attend?
How attendees will benefit?
After completion of the course, delegates will understand:
Note / Price varies according to the selected city
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