The British Academy for Training and Development offers a course aimed at Developing Trainees' Skills to Excel in Performing Secretarial Tasks Efficiently. This course is designed to provide participants with both the basic and advanced skills needed to stand out in the field of secretarial work and office management. The course focuses on improving personal and administrative efficiency, developing skills to deal with modern technology, and enhancing the trainees' ability to carry out secretarial duties with the highest levels of professionalism.

In this course, participants will learn how to manage time effectively, handle communications, organize appointments and meetings, and manage documents and files in a professional manner. Additionally, they will discover the best methods for developing writing, organizational, and work coordination skills, contributing to improving job performance within any organization.

Who Should Attend?

• All employees working in secretarial and office administration
• Secretarial managers and assistants
• Employees aiming to enhance their skills in organizing office work
• Individuals looking to acquire advanced administrative skills in the workplace

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Develop basic skills in organizing office work
• Learn how to handle written and electronic correspondence efficiently
• Acquire tools and techniques for effective time management
• Improve communication skills in the workplace
• Apply best practices in managing meetings and appointments
• Utilize modern technological tools to enhance administrative performance

• Defining the Role of the Secretary and Their Core Duties

  • The difference between traditional and modern administrative secretarial roles
  • Core responsibilities of a secretary
  • The secretary’s role in supporting the executive team and achieving organizational goals

• Essential Skills for a Successful Secretary

  • Effective communication skills
  • Organizational and arrangement skills
  • Skills for handling daily challenges

• The Importance of Secretarial Work in a Corporate Environment

  • The secretary’s role in facilitating workflow within an organization
  • The impact of secretarial work on the organization’s overall productivity
  • The relationship between the secretary and other members of the organization

• Fundamentals of Organizing Office Work

  • How to organize files and documents
  • Using office tools effectively
  • Organizing the office and assigning suitable workspace for tasks

• Effective Time Management

  • Time management techniques for secretaries
  • Setting priorities and organizing daily tasks
  • How to avoid procrastination and time pressures

• Applying Scheduling and Planning Tools

  • Using digital calendars to organize appointments
  • Leveraging task management applications like "Trello" and "Outlook"
  • Creating weekly and monthly plans to manage office work

• Managing Internal and External Correspondence

  • Handling email correspondence efficiently
  • Writing professional official correspondence
  • Organizing and documenting postal messages

• Handling Phone Communications

  • Effective phone communication skills
  • Managing incoming and outgoing calls
  • Recording and documenting important calls

• Document and Correspondence Formatting

  • Using document formatting tools (Word, Excel) professionally
  • Establishing systems for classifying and storing documents
  • Handling urgent mail and important communications

• Preparing Meetings Effectively

  • How to organize internal and external meetings
  • Preparing agendas and setting objectives
  • Sending invitations and necessary follow-ups

• Managing Meetings Professionally

  • How to maintain meeting flow and manage time effectively
  • Taking notes and documenting meeting decisions
  • Preparing minutes and following up on meeting outcomes

• Scheduling Appointments and Travel Arrangements

  • Managing calendars for executives’ meetings
  • Coordinating appointments and professional visits
  • Arranging travel and hotel bookings

• Professional Writing Techniques

  • Enhancing writing skills for secretaries
  • Writing clear and precise reports and official correspondence
  • Principles of business writing and email communication

• Effective Documentation of Documents and Correspondence

  • Using digital archiving systems
  • The importance of securely storing and documenting documents
  • How to search files effectively

• Developing Creative Writing Skills

  • Enhancing the secretary’s personal writing style
  • Using electronic writing tools to improve quality
  • Writing techniques in a professional work environment

• Fundamentals of Effective Communication

  • Active listening skills
  • How to express ideas clearly
  • Building strong relationships in the workplace

• Communication with Managers and Colleagues

  • The art of communicating with executives
  • How to share information and suggestions
  • Handling individuals with different personalities

• Communication with Clients and External Partners

  • Handling correspondence and calls related to clients
  • Improving communication skills with partners
  • Strategies for dealing with demanding or upset clients

• Technological Tools Supporting the Secretary’s Role

  • Using office software like Word and Excel
  • Email management programs (Outlook, Gmail)
  • Digital collaboration tools (Teams, Slack)

• Modern Applications in Secretarial Work

  • Virtual meeting management tools (Zoom, Google Meet)
  • Using cloud storage tools for file management (Google Drive, Dropbox)
  • Task management applications and digital calendars

• Information Security and Data Protection

  • The importance of maintaining information privacy
  • Using security tools to protect data
  • Managing digital files securely and effectively

• Professionalism in Job Performance

  • Excellence in handling pressure and challenging situations
  • Maintaining organization and adhering to deadlines
  • The importance of attention to detail and continuous communication with managers

• Leadership and Management Skills for the Secretary

  • Leading without authority: The secretary’s role in decision-making
  • Managing secretarial teams and organizing group work
  • Developing problem-solving skills and making quick decisions

• Personal and Professional Development for the Secretary

  • The importance of continuous learning and career development
  • How to benefit from accredited training courses and certifications
  • Building a personal professional development plan to enhance career success