The British Academy for Training and Development offers this training program on Effective Communication in Negotiation and Body Language Skills. The program aims to develop communication competencies for individuals and institutions in various negotiation contexts—whether administrative, commercial, or personal.

Effective communication is the cornerstone of any successful negotiation, and body language constitutes a major portion of this communication, often conveying intentions and attitudes more strongly than words themselves. Therefore, this program focuses on enhancing participants’ ability to use verbal and non-verbal communication effectively and to understand physical signals during negotiations, thereby increasing the likelihood of reaching positive outcomes and achieving mutual interests.

Who Should Attend?

• Executives and department supervisors.

• Professionals in sales, customer service, and marketing.

• Negotiators in the public and private sectors.

• Lawyers and legal consultants.

• Trainers, teachers, and public relations specialists.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Develop essential verbal and non-verbal communication skills in negotiation environments.

• Acquire the ability to accurately read and interpret body language cues.

• Enhance influence and persuasion skills using effective communication tools.

• Recognize different negotiation personality types and how to deal with them.

• Reduce misunderstanding and friction in negotiation through greater awareness of body language.

• Control emotions and direct body language to convey clear and persuasive messages.

• The Concept of Communication and Its Importance in Negotiation

  • Definition of effective communication

  • Elements of the communication process

  • The impact of communication on negotiation outcomes

• Patterns of Interpersonal Communication

  • Verbal and non-verbal communication

  • Formal and informal communication

  • One-way vs. two-way communication

• Communication Barriers in the Workplace

  • Psychological and linguistic barriers

  • Misinterpretation of messages

  • Lack of feedback

• Types and Stages of Negotiation

  • Cooperative vs. competitive negotiation

  • Key stages of negotiation

  • When do we resort to negotiation?

• Characteristics of a Successful Negotiator

  • Proper preparation

  • Active listening skills

  • Flexibility in positions and tactics

• Common Negotiation Mistakes

  • Focusing on positions rather than interests

  • Ignoring the counterpart’s body language

  • Losing control over emotions

• Crafting Clear and Professional Messages

  • Choosing appropriate vocabulary

  • Avoiding ambiguity and exaggeration

  • Balancing emotion and logic

• Tone of Voice and Its Smart Use

  • Psychological impact of vocal tone

  • Managing pitch and pace

  • Choosing tone according to the situation

• Strategic Use of Questions

  • Types of negotiation questions

  • How to use questions to manage dialogue

  • Avoiding questions that create resistance

• Introduction to Body Language

  • Definition and functions of body language

  • Its impact compared to spoken words

  • Importance of aligning words and movements

• Facial Expressions and Eye Movements

  • Reading emotions through facial expressions

  • Meaning of eye movement during conversations

  • Using eye contact as a tool of influence

• Hand Movements and Body Posture

  • Signals of strength and weakness in hand gestures

  • Impact of posture and physical lean

  • Using body language to create a strong first impression

• Identifying Positive and Negative Signals

  • Signs of openness and defensiveness

  • Body language indicating acceptance or rejection

  • Importance of synchronizing limb movements

• Interpreting Conflicts Between Verbal and Non-Verbal Messages

  • Indicators of deceit or misleading behavior

  • Situations that reveal lack of sincerity

  • Ensuring consistency between messages

• Responding to the Other Party’s Signals

  • Adjusting behavior based on reactions

  • Using mirroring techniques positively

  • Controlling body language during confrontations

• Negotiation Influence Techniques

  • Rational and emotional appeals

  • Offering alternatives and narrowing choices

  • Building trust before making requests

• Persuasion Strategies Using Body Language

  • Effective eye contact

  • Open-hand gestures

  • Affirmative and welcoming gestures

• Influence Through Listening and Interaction

  • Listening as a persuasion tool

  • Mirroring words with appropriate body language

  • Demonstrating empathy and respect

• Emotional Intelligence in Negotiation

  • Understanding oneself and one’s emotions

  • Managing stress during discussions

  • Showing empathy without appearing weak

• Body Language and Negative Emotions

  • Controlling visible emotional reactions

  • Signs of tension and anxiety in the body

  • Minimizing gestures that weaken one’s position

• Managing Difficult Situations with Mental Presence

  • Negotiating under pressure

  • Making quick decisions without emotional escalation

  • Maintaining composed body language

• Consistency Between Verbal and Non-Verbal Messages

  • Importance of alignment between what is said and how it is said

  • Examples of inconsistency and its negative impact

  • Techniques for integrated communication training

• Building a Balanced Negotiation Personality

  • Enhancing self-confidence through physical presence

  • Developing an effective communication style

  • Avoiding exaggeration or rigidity

• Using Integrated Communication in Presentations and Negotiations

  • Delivering presentations with confidence and impact

  • Controlling body language in front of audiences

  • Concluding negotiations in a coherent and persuasive manner