The healthcare sector is one of the fastest-growing industries in the current global economy, offering tremendous growth opportunities for health service employees, job seekers, and entrepreneurs. However, it is essential to understand the unique characteristics of each field within healthcare first. A program has been designed for those seeking career advancement in this sector or wishing to gain experience in managing hospitals and health centers. This program aims to improve the management of interactions between employees, patients, and customers while equipping participants with the enlightened and creative management skills they need. Therefore, the British Academy For Training And Development offers a training course on the principles of health management in hospitals and medical centers.

Who should attend?

This training course is for those who are working in the health fields. It is suitable for top, middle and supervisory management. Managers and coordinators at different departments of hospitals and public health services can attend this course.

Course Outline

• History and growth of management science
• Traditional management vs. modern health care management
• Evolution of management theory
• Healthcare management as a profession
• Evaluation of Management Concepts
• Management components i.e. Planning, Organizing, Staffing, Motivating, Leading, Co-ordination and Controlling.
• Modern Management concept and its implication in health sector
• Introduction to Hospital Management
• Introduction to NHS in Britain in General
• NHS history and background
• The characteristics and the challenges of the NHS implications in the UK
• Difference between NHS in the UK and Health System in USA
• Political Background of NHS in the UK
• NHS 1991 to present day (Chart)
• New NHS Updates and reforms
• Health Strategic Planning vision and the relationships between health sector and Sustainable Development Goals
• Sustainable Development Goals of all fields
• Introduction to Human Resources Management
• Human Recourses Planning
• Recruitments
• HRM Planning: Outsourcing
• Selection Tools
• Performance Appraisal
• Who Appraises Performance
• Evaluation introduction
• When is program evaluation desirable?
• Retrospective Evaluation
• Prospective Evaluation
• Formative Vs Summative Evaluation
• Internal Evaluation
• External Evaluation
• Descriptive Analytical
• Definition of |Monitoring
• Monitoring information
• The Difference between Outputs and Outcomes
• Health System Functions, Performance and Impact
• Monitoring and Evaluation of HS Reform/Strengthening
• Performance Criteria
• WHO Health System Performance
• Diagram: the relationship between six major health sector objectives
• Performance Indicators in Evaluation and Monitoring
• Indicators of access, Equity, Quality, efficiency, Sustainability,
• Importance of material management
• Principles of material management, material forecasting
• Inventory management and analysis
• Import formalities relating to Medical Equipments
• Letter of credit, service contracts.
• Purchase style, need assessment MHA (Master of Hospital Administration) 8
• Tender system
• Condemnation and disposal
• Economic order quantity, safety stock, lead time
• Key Characteristics of Good Service Delivery in Health Sector
• Accessibility, Coverage, Continuity, Quality, Person Centeredness, and Coordination.
• Criteria for Evaluating Individual Indicators.
• Patient Satisfaction with the Health Care
• How measurement Began
• Overall Care Index
• Widespread dissemination of Patient Satisfaction Data
• Result and Example
• Strategies for Communicating with Patients
• How to Inspire Trust in health entities

• Health Economics
• Economics in a nutshell
• Concept of opportunity cost
• Cost, Management and Risk
• Types of economic evaluation
• Cost Minimization analysis
• Cost benefits analysis (CBA) and (CEA)

• Strategic Leadership in Health Sector
• Definition
• The Fundamental 4
• Case Studies Nelson Mandela, Ghandi, and Alex
• Advocacy Campaign of Scotland
• Leadership and Learning
• 10 Principles of strategic leadership
• Integrated model of strategic leadership
• The Shadow Side of Leadership

• Leadership and Management
• Transition from Manager to leader
• The difference between change and transformation
• Expressing Leadership
• Earn the Right Lead
• Emotional Intelligence
• Followership
• Leader-Follower Organization
• What creates Partnership
• Interrupted Feedback

• Health Promotion Definition
• Model of Health Promotion
• Health Education
• Health Protection
• Disease Prevention
• Health Education Vs Health Promotion
• Example of Health Promotion
• Why we need health promotion
• The process of Health Promotion

• Framework of Health Promotion
• Framework activities
• Principles of HP
• Global Conferences on Health Promotion
• Important areas for consideration in heath Promotion
• Health Public Policy (HPP)
• Non-Health Sectors with Input into HP
• Strategies of Health Promotion
• 5 approaches to HP