The British Academy for Training and Development offers a course on Total Quality Management Systems, as Total Quality Management and institutional excellence are among the most important modern sciences that companies rely on today. The British Academy for Training and Development conducts training courses in Total Quality Management and institutional excellence due to the great importance that the science of quality management holds for companies and the added value these training courses offer participants, both at the individual and organizational levels.

In light of the intense competition between modern institutions, Total Quality Management and institutional excellence have become critical criteria in measuring an organization’s ability to compete effectively. TQM and excellence are considered key factors for a company’s success and its leadership in the market.

Who Should Attend?

• Managers and heads of quality departments in organizations.
• Employees involved in Total Quality Management.
• Employees interested in developing their skills in quality management and ensuring its continuity, and those involved in developing the organization’s strategy.
• Quality control managers.
• Quality development managers.
• Managers at senior and middle levels in production, operations, manufacturing, and general management.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the basic concepts, systems, and specifications of quality.
• View Total Quality Management from a modern perspective.
• Control Total Quality Management.
• Achieve quality in all areas and departments within the organization.
• Ensure and control the continuity of quality.
• Learn about key Total Quality Management systems.

Introduction to Total Quality Management Systems

• Concepts of Total Quality Management
  • Definition and objectives of Total Quality Management
  • The difference between traditional management quality and Total Quality Management
  • The importance of Total Quality Management in modern organizations
• Principles and Foundations of Total Quality Management
  • Core principles of Total Quality Management: Customer focus, continuous improvement, effective leadership
  • Understanding the role of leadership in implementing Total Quality Management
  • Involving employees in achieving quality
• Tools and Methods of Quality Management
  • Basic methods in Total Quality Management (such as brainstorming, root cause analysis)
  • Tools for measuring and analyzing quality (such as Pareto charts, process maps)
  • Using data to improve processes

Quality Improvement Strategies

• Continuous Improvement: Concepts and Mechanisms
  • The concept of continuous improvement (Kaizen) and its importance in Total Quality Management
  • Stages of implementing continuous improvement in the organization
  • Models and tools for continuous improvement (such as PDCA cycle)
• Process Management and Performance Improvement
  • How to analyze and evaluate current processes
  • Improving processes using models such as the 5S process model
  • Measuring and analyzing performance: Key Performance Indicators (KPIs)
• Involving All Employees in Improvement
  • The importance of active employee participation in implementing the quality system
  • Methods of motivating employees to enhance commitment to quality
  • Building effective teams to achieve Total Quality Management

Total Quality Tools and Techniques

• Statistical Quality Analysis
  • Introduction to statistical analysis: Fundamentals of data collection and analysis
  • Statistical analysis tools: Control charts, variance analysis
  • Using statistics to identify trends and improve quality
• Risk Management in Quality Systems
  • Identifying potential risks in processes
  • Risk analysis and prioritizing solutions
  • Risk management tools (such as FMEA - Failure Modes and Effects Analysis)
• Integrated Quality Management System
  • How to integrate quality standards with other management systems (e.g., environmental, safety)
  • The relationship between Total Quality Management and ISO 9001 standards
  • Strategies for effective integration in management systems

Measuring and Evaluating Total Quality Results

• Key Performance Indicators (KPIs)
  • How to define appropriate KPIs for quality monitoring
  • Using KPIs to measure continuous improvement in quality
  • Performance reports and how to use them in decision-making
• Internal and External Quality Evaluation
  • Conducting internal evaluations for organizational performance improvement
  • External evaluation standards and awards such as the Malcolm Baldrige Award
  • Analyzing evaluation results and taking corrective actions
• Customer Relationship Management and Service Improvement
  • The importance of customer satisfaction in Total Quality Management
  • Tools for measuring customer satisfaction: Surveys, customer interviews
  • Strategies for improving customer experience through Total Quality Management

Implementing Quality and Sustainability Strategies in Total Quality Management

• Applying Quality Standards in Different Environments
  • How to apply Total Quality Management in various sectors: industry, services, education
  • Challenges and adaptation methods for local and international environments
  • Integrating quality with organizational strategies
• Sustainability of Total Quality Management Systems
  • Strategies to ensure the long-term sustainability of Total Quality Management implementation
  • Dealing with challenges in maintaining high levels of quality
  • The role of leadership in ensuring the sustainability of the Total Quality Management system