After the end of World War II, there was an increased interest in the quality of products and services and in quality management systems in general, especially in Japan, which was largely destroyed by the war. It was urgent to create a culture in which corporate decision makers and administrators pledge quality in their products. In the United States, like Japan, the modernization of high-quality industries came to us in the mid-1980s with a number of new quality management systems : Sigma Six, ISO 9000 and Baldrige, which companies such as General Electric, Motorola and Toyota who were the first use it

Who Should Attend?

• Quality managers responsible for managing and developing quality systems in their organizations.
• Individuals working in engineering or inspection roles who wish to apply quality systems to their processes to ensure the highest performance standards.
• Those responsible for continuous improvement.
• Senior management employees who decide on quality strategies.
• New employees or trainees wishing to acquire essential skills in quality systems to enhance their performance across various fields.
• Consultants offering advice in the quality domain.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the concept of quality and its significance in the business context.
• Gain knowledge of common quality standards such as ISO 9001, ISO 14001, and ISO 45001.
• Learn how to use quality improvement tools and techniques such as process mapping, root cause analysis, and FMEA (Failure Modes and Effects Analysis).
• Understand how to apply continuous improvement principles like Six Sigma and Lean.
• Strengthen leadership and guidance skills to ensure quality objectives are achieved within the organization.
• Learn how to conduct internal audits and manage non-conformities.
• Understand how the quality of products and services impacts customer satisfaction and the company’s reputation.
• Develop strategies to address potential challenges and problems.
• Enhance teamwork and collaboration skills within quality teams.

• Introduction to Quality Systems

  • Defining quality and its importance within organizations.
  • The evolution of the quality concept from inspection to continuous improvement.
  • Core principles of quality management.

• Global Quality Standards

  • ISO 9001: Essential requirements for a quality management system.
  • ISO 14001: Environmental management system.
  • ISO 45001: Occupational health and safety management system.
  • Other standards like ISO 22000 (Food Safety Management) and ISO 13485 (Medical Devices).

• Quality Tools and Techniques

  • Statistical analysis: charts, control charts, and data analysis.
  • Improvement tools: process mapping, root cause analysis, and FMEA (Failure Modes and Effects Analysis).
  • Quality techniques: problem trees, PERT charts, and other analysis methods.

• Process Management and Performance Improvement

  • Designing and analyzing processes.
  • Managing and evaluating performance.
  • Improvement strategies like Six Sigma and Lean.

• Audit and Review Procedures

  • Internal audits: goals, implementation methods, and report preparation.
  • External audits: preparation, interacting with auditors, and managing outcomes.

• Total Quality Management (TQM)

  • Principles of Total Quality Management.
  • Strategies for implementing TQM in organizations.
  • Continuous improvement techniques and methods.

• Risk Management and Compliance

  • Identifying and assessing quality-related risks.
  • Developing strategies for risk management.
  • Understanding how to handle non-conformities and corrective and preventive actions.

• Customer Satisfaction Importance

  • Measuring customer satisfaction and feedback collection tools.
  • Strategies for improving customer experience.
  • Analyzing and applying feedback to enhance quality.

• Leadership Skills and Quality Management

  • Developing leadership skills in quality management.
  • Building and guiding quality teams.
  • Promoting a quality culture within the organization.