The Decision Making Skills and Solving Administrative Problems course offered by the British Academy for Training and Development is designed for individuals responsible for identifying problems, finding solutions, and engaging in decision-making processes to implement those solutions in their workplace. This course will equip participants with the tools needed to work in this process credibly and develop their problem identification skills, as well as evaluate and make decisions that bring value to the organization. The course also aims to help participants gain practical experience by involving experts to benefit from their creativity and develop their ideas. They will then evaluate the feasibility of these ideas using critical thinking processes and connect continuous collaboration with others to turn strategies into tangible reality. Decision-making is at the heart of all management activities, making this course beneficial for individuals who need foundational skills or those looking to expand their perspective and approach in finding solutions and making decisions.

Who Should Attend?

• Managers of all institutions and companies.
• Heads of management departments in all companies.
• All employees in the management departments of organizations.
• Business administration students.
• Graduates of business administration programs.
• Employees responsible for evaluating information, which is often viewed as a problem, and who make judgments that result in decisions.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Engage in creative and critical thinking processes.
• Identify problems and find appropriate solutions.
• Make decisions using innovative methods and methodologies.
• Apply a balanced approach to creative thinking and generate an ideal decision-making process.
• Develop a plan of action to encourage creativity and critical thinking in making decisions in the workplace.
• Recognize the importance of management in the success of companies.
• Identify modern trends in management.
• Make management decisions with accuracy and speed.
• Acquire skills to work with teams.

• The Importance of Decision Making and Problem Solving in the Workplace

  • How decisions impact organizational performance and strategic direction.
  • The relationship between problem solving and effective decision making.
  • The role of senior management in making crucial decisions.

• Factors Affecting Managerial Decision Making

  • The influence of internal and external environments on organizational decisions.
  • The role of information and communication in making sound decisions.
  • How personal values and beliefs affect decision making.

• The Managerial Decision-Making Process

  • The essential stages of managerial decision making.
  • How to identify problems and analyze available options.
  • Making decisions, implementing them, and monitoring their results.

• Effective Analysis of Managerial Problems

  • Techniques for root cause analysis of problems.
  • Using data and information to analyze problems.
  • Tools for assessing risks related to managerial problems.

• Prioritizing Problems

  • How to prioritize problems based on their impact and importance.
  • Using the "Priority Matrix" to identify the most urgent problems.
  • How to manage multifaceted problems in an organized manner.

• SWOT Analysis for Managerial Problems

  • Applying SWOT analysis to identify strengths and weaknesses.
  • Analyzing opportunities and threats that may influence the solution decision.
  • How to use the results of SWOT analysis to improve decision making.

• Types of Managerial Decisions and Their Approaches

  • Strategic, tactical, and operational decisions.
  • The difference between individual and group decision making.
  • When decisions should be made quickly and when they require more time.

• Decision-Making Models: From Analysis to Application

  • The rational decision model and its relationship with detailed data analysis.
  • The risk-based decision model and probability of outcomes.
  • The value-based decision model and expected returns.

• Critical Thinking in Decision Making

  • How critical thinking enhances managerial decision making.
  • Techniques for examining assumptions and evaluating alternatives.
  • The role of objective assessment in reducing biases during decision making.

• Stages of Solving Managerial Problems

  • From identifying problems to implementing solutions.
  • The importance of creativity and innovation in finding effective solutions.
  • Evaluating proposed solutions based on efficiency and relevance.

• Creative Thinking Strategies in Problem Solving

  • How brainstorming helps in generating new solutions.
  • Other techniques like lateral thinking for solving problems.
  • Improving the group thinking process to solve complex problems.

• Using Analytical Tools for Solving Managerial Problems

  • Analytical tools such as charts, concept maps, and flow diagrams.
  • How to use data-driven decision tools to analyze alternatives.
  • The impact of big data in improving solutions and predicting outcomes.

• The Role of Leadership in Decision Making and Problem Solving

  • How leadership contributes to guiding the team toward effective solutions.
  • The importance of leadership communication in clarifying decisions and problem solutions.
  • Motivating teams to participate in decision making and problem-solving challenges.

• Decision Making in High-Pressure Work Environments

  • Strategies for decision making under time pressure.
  • How to maintain quality and accuracy when making decisions during crises.
  • Tools for managing stress faced by leaders while making decisions.

• Stimulating Innovation in Decision Making and Problem Solving

  • How to encourage teams to think creatively in problem solving.
  • Creating an environment that supports critical thinking and innovation in addressing issues.
  • Enhancing a culture of innovation in organizational decision making.

• Performance Review in Decision Making and Problem Solving

  • How to measure the effectiveness of decisions made.
  • Analyzing results and making corrective decisions when needed.
  • The importance of feedback in improving the decision-making process.

• Balancing Decision Making with Risk Control

  • How to address risks while making managerial decisions.
  • Risk management strategies alongside decision making.
  • Evaluating the long-term impact of decisions on the sustainability of the organization.

• Developing Future Decision-Making Skills in Management

  • How to develop decision-making skills among different teams.
  • Integrating new techniques into organizational decision-making processes.
  • Strategies for ensuring continuous improvement in problem-solving and decision-making skills.