The Banking Fundamentals course offered by the British Academy for Training and Development is an ideal opportunity for participants to understand all the essential aspects that make up the world of banking and the financial sector. In this course, participants will gain comprehensive knowledge about the basic banking operations, including banking services, deposit and loan products, and risk management. The course will also cover regulatory procedures and compliance in the banking sector, as well as current trends impacting banks, such as technological innovations in the digital sector.

The course aims to equip participants with the skills needed to comprehensively understand the banking work environment, from the fundamentals of banking to understanding modern payment systems and the new technologies reshaping the banking industry. The course will also help participants understand how to improve banking processes and daily procedures to be more efficient and adapt to the rapid changes in the financial market.

Who Should Attend?

• New employees in the banking sector or those looking to start their career in this field.
• Banking service and financial operations specialists who want to enhance their skills.
• Individuals working in back-office functions or banking support roles.
• Individuals responsible for dealing with banks and financial institutions in companies.
• Individuals interested in understanding the regulatory environment of banks and the fundamentals of banking operations.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Provide a comprehensive understanding of the concepts and methods of basic banking operations.
• Introduce participants to the main banking products and services provided by banks.
• Enhance participants' knowledge of how to conduct financial transactions according to best banking practices.
• Clarify the regulatory foundations that govern banks and financial transactions.
• Train participants in customer service principles in banks and how to build good relationships with clients.

• Overview of the Banking Sector

  • Definition of banking and the importance of banking operations.
  • Types of banks: commercial banks, investment banks, and central banks.
  • The role of banks in the local and global economy.

• The Financial System and Financial Institutions

  • Key financial institutions in the banking system.
  • The role of central banks and the impact of monetary policy.
  • The relationship between banks and financial markets.

• Regulatory Environment in the Banking Sector

  • Banking laws and compliance regulations.
  • Overview of frameworks like Basel III agreements.
  • The role of regulatory bodies in the banking sector.

• Deposit Products

  • Types of accounts: current accounts, savings accounts, fixed deposits.
  • Features and benefits of savings accounts and the impact of interest.
  • Differences between various deposit accounts.

• Credit Products

  • Types of loans: personal, commercial, and mortgage loans.
  • How to assess credit and loan risks.
  • Loan terms, interest rates, and repayment programs.

• Banking Services

  • Payment services: electronic transfers, bank transfers, and bill payments.
  • Payment cards and payment systems: credit cards, debit cards, and prepaid cards.
  • Wealth management and investment services.

• Opening and Managing Accounts

  • Procedures for opening accounts for individuals and businesses.
  • Know Your Customer (KYC) procedures and anti-money laundering requirements.
  • Managing banking transactions: deposits, withdrawals, and transfers.

• Cash Management and Financial Operations

  • How to manage cash flows in banking operations.
  • Treasury functions: liquidity management and financial coverage.
  • Risk management in financial operations.

• Bank Reconciliation and Reporting

  • The importance of accurate bank reconciliation.
  • Types of banking data and financial performance reports.
  • Key performance indicators (KPIs) in banking operations.

• Risk Management in Banks

  • Types of risks banks face: credit risks, operational risks, market risks, and liquidity risks.
  • Methods of identifying and managing risks in the banking sector.
  • The importance of risk management frameworks in banks.

• Compliance and Regulatory Requirements

  • Banking laws and regulations related to compliance.
  • The role of Anti-Money Laundering (AML) laws and KYC procedures.
  • The importance of internal control and auditing in the banking sector.

• Fraud Prevention and Detection

  • Types of banking fraud and how to identify them.
  • Preventive measures and technological systems for fraud detection.
  • The importance of monitoring and reporting in fraud detection.

• Customer Service in Banks

  • The importance of customer service and relationship building in the banking sector.
  • Best practices for handling customer inquiries and complaints.
  • Cross-selling and internal marketing of banking products.

• Digital Banking and Technological Developments

  • Introduction to digital banking services: online banking, banking apps, and mobile banking services.
  • The impact of financial technology (FinTech) on traditional banking services.
  • Innovations in payment systems and blockchain technology in banking.

• Future Trends in Banking Operations

  • Emerging trends in banking: artificial intelligence, machine learning, and big data analytics.
  • The future of banking services and customer experience.
  • Challenges and opportunities facing the banking sector in the digital age.