The British Academy for Training and Development offers a course on Human Resources Management in Hospitals and the development of human resources within them, aimed at anyone looking to improve their understanding of the role of human management within medical centers.

Human resource management in the healthcare sector and hospitals is a management philosophy that relies on the commitment of senior management to instill energy and credibility in the healthcare workforce across various fields. This is done to implement a continuous improvement process within a broad strategy that covers all healthcare service providers. Human resource management focuses on applying the principle of seeking quality in all aspects of its operations, starting from identifying employee needs and developing and training them, to discovering talents among healthcare service workers and its impact on the quality of healthcare and health services.

Who Should Attend?

• Medical school graduates who wish to pursue studies in hospital management.
• Individuals qualified to manage hospitals or hospital departments.
• Professionals in healthcare human resources management.
• Healthcare practitioners with an interest in human resources.
• Graduates from health colleges.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand human resources management and its role in healthcare institutions.
• Learn the key processes of human resources management (recruitment, training, evaluation).
• Develop skills in identifying recruitment needs in hospitals.
• Recognize the importance of training and professional development in the healthcare sector.
• Learn employee performance evaluation methods in hospitals.
• Understand the importance of adhering to ethical standards in employee management.
• Learn how to handle labor disputes and issues.
• Develop communication skills between management and employees.
• Use technology to improve recruitment and training processes.
• Align human resources strategies with the hospital's overall goals.

• Human Resources Management Concept

  • Definition of human resources management and its importance in the healthcare sector.
  • The difference between human resources management and business management.
  • The role of human resources in improving the quality of healthcare services.

• Human Resources Strategies in Hospitals

  • The importance of strategic planning in human resources.
  • Analyzing the hospital’s workforce needs.
  • How to align human resources goals with hospital goals.

• Recruitment Processes

  • Steps in the recruitment process (job analysis, advertising, screening).
  • How to write an effective job description.
  • Strategies for attracting talent in the healthcare sector.

• Selection and Evaluation

  • Techniques for conducting effective interviews.
  • Tools for evaluating candidates (tests and measures).
  • How to make informed hiring decisions.

• The Importance of Training

  • The role of training in improving employee performance.
  • Designing training programs that meet hospital needs.
  • Strategies to encourage employees to participate in training.

• Skills Development

  • Identifying the skills required for each job.
  • Training methods (hands-on training, workshops, online courses).
  • How to design an individual development plan.

• Evaluating Training Effectiveness

  • How to measure the results of training programs.
  • Analyzing performance data before and after training.
  • The importance of feedback from participants.

• Performance Evaluation Systems

  • The importance of performance evaluation in improving efficiency.
  • How to establish clear performance evaluation standards.
  • Techniques for conducting performance evaluations.

• Employee Motivation

  • Strategies for motivating high performance.
  • How to handle poor performance.
  • The importance of continuous communication with employees.

• Labor Laws and Human Resources

  • Understanding local and international labor laws and regulations.
  • Employee rights and responsibilities.
  • The importance of adhering to ethical standards.

• Conflict Management

  • How to handle disputes and labor issues.
  • Negotiation and conflict resolution strategies.
  • Building a positive organizational culture.

• Effective Communication

  • The role of effective communication in improving hospital relationships.
  • Techniques to enhance communication between departments.
  • How to handle sensitive information.

• Change Management

  • Strategies for managing change in hospitals.
  • The importance of communication during change processes.
  • How to support employees during periods of change.

• Human Resources Management Systems

  • Understanding Human Resources Management Information Systems (HRIS).
  • How to use technology to improve processes.
  • Analyzing data to evaluate performance and improve decision-making.

• Future Developments

  • New trends in human resources management.
  • Innovation in human resources processes.
  • The importance of data analysis in decision-making.

• Leadership in Human Resources Management

  • Leadership skills necessary for managing teams.
  • The importance of motivation and building a positive work culture.
  • Strategies for dealing with leadership challenges.

• Workforce Planning

  • Long-term workforce planning strategies.
  • How to assess future workforce needs.
  • The importance of data analysis in workforce planning.