Overall quality reflects the distinctive features of care or service that are capable of meeting specific needs in health services that meet requirements or specifications. Overall quality is directly related to the performance and safety of health care, security management, quality of staff work, and the role of doctors and other management functions. In the application of the principle of the search for quality in any aspect of the work, ranging from the identification of the needs of beneficiaries and to assess their opinion on the level of care or medical service, and in one way or another reflects the commitment of leaders of various departments in health centers in Give values ​​to all beneficiaries, including service providers themselves, by building and providing an appropriate environment inside all health service providers.

The British Academy for Training and Development provides a course in the application of the concepts of total quality in hospitals and health centers to all those who wish to develop their overall quality management capabilities within the health centers.

Who should attend?

All personnel in the health departments in the centers.

The Qualified for overall Quality Management.

The interested in improving the quality of health services.

How attendees will benefit from?

The importance of strengthening and determining the quality of management and management in health centers in general.

How to improve the quality of health care in hospitals.

The extent of the actual need of all health institutions and organizations and hospitals at all levels.

Ways to support continuous development and encourage teamwork to improve total quality techniques.

Overview of overall Quality.

The importance of overall quality.

Concepts of overall Quality.

Concepts of quality standards for human resources.

Concepts of technical and health quality standards.

Health service quality applications.

Standards for the adoption of the principles of overall quality.

Overall Quality Management in Healthcare.

Principles of overall Quality Management.

Quality assurance and control.

Tools for quality management process management

Six Sigma concept in healthcare.