The British Academy for Training and Development offers course of Skills and Qualities of Etiquette and Protocol for anyone who wants to acquire great skills in etiquette, protocol and how to deal with VIPs. Etiquette is an art like any other art. It is a behavior that is highly refined, respects oneself, respects others, and treats them well, or etiquette in good qualities, or socially acceptable behavior. It is thus a sophisticated concept and civilized content. Civilization is not a palace, nor a luxury car, nor an ornament in clothing, but rather, first and foremost, the sophisticated human interaction known as the etiquette of human interaction. Etiquette ranges from the individual to the home and neighborhood and expands to the global level. It has become like laws and descriptive guidelines for every situation that is agreed upon in the world and applied. Etiquette is the art of dealing or general etiquette in dealing with others and things, and its reference is the comprehensive human culture, and it is concerned with many aspects of life and differs from one country to another.

Who Should Attend?

• Managers of institutions and companies.
• Administrative staff in the public relations sector.
• Protocol staff responsible for managing and organizing conferences.
• Employees assigned to deal and interact with important and concerned figures.
• Workers in the hospitality field.
• Anyone who wants to improve his communication skills and social behaviors, whether in personal or professional life.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the principles of etiquette and protocol and their importance in daily life.
• Develop effective communication skills and positive interaction.
• Learn the rules of etiquette in social and professional situations.
• Apply the arts of protocol in formal occasions and meetings.
• Enhance cultural awareness and how to deal with cultural diversity.

• Introduction to the Art of Etiquette and Protocol
  • Definition of etiquette and protocol.
  • The difference between etiquette and protocol.
  • The importance of etiquette in social and professional life.
  • The basic principles of etiquette: respect, politeness, and appreciation.
• Personal etiquette rules
  • Personal behavior rules: how to introduce and greet.
  • The importance of personal appearance and clothing style.
  • The arts of speaking and listening: Effective communication skills.
  • Dealing with stress and embarrassing situations.
• Etiquette in social life
  • Etiquette rules for social occasions: parties, banquets, and family events.
  • How to write invitations and thank guests.
  • Managing conversations: How to start and direct dialogue.
  • Dealing with guests: General guidelines.
• Protocol in the work environment
  • Protocol rules for formal meetings.
  • How to deal with dignitaries and important guests.
  • Strategies for managing formal events and occasions.
  • Understanding hierarchy and institutional protocol.
• Etiquette in digital communication
  • Etiquette rules for communicating via email and social media.
  • How to deal with criticism and negative comments online.
  • The impact of technology on modern etiquette.
  • Using digital tools to enhance good communication.
• Dealing with different cultures
  • The importance of cultural awareness in the art of etiquette.
  • Diverse etiquette rules in different cultures.
  • Strategies for dealing with cultural diversity.
  • How can etiquette enhance international cooperation.
• Etiquette strategies in business
  • Etiquette rules in personal interviews.
  • The arts of negotiation and protocol in business.
  • How to build strong professional relationships.
  • Managing first impressions: How to make a good impression.
• Contemporary challenges in the art of etiquette
  • Etiquette in the era of globalization: How cultural diversity affects etiquette rules.
  • Dealing with awkward situations in social and professional events.
  • Etiquette in crises: How to behave in critical times.
  • Developing personal skills to adapt to changes.