In the world of business and government agencies, risk management and claims handling are vital to maintaining the stability of institutions and reducing financial and legal losses.

The British Academy for Training and Development offers a course on Principles of Risk Control, Claims Assessment, Arbitration Procedures and Dispute Management, which aims to provide participants with the knowledge and skills necessary to identify risks, assess claims, and conduct arbitration effectively, in addition to dispute avoidance strategies.

Who Should Attend?

• Risk Managers.
• Lawyers and Legal Advisors.
• Claims and Compensation Officers.
• Executive Officers and Project Managers.
• Crisis Management Specialists.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Identify potential risks and analyze their impact on the organization.
• Develop skills for accurately and fairly assessing claims.
• Effectively conduct arbitration and resolve disputes.
• Implement effective strategies and methods for avoiding and preemptively resolving legal disputes.

• Introduction to Risk Identification

  • Definition of risk and its importance
  • Risk identification methodologies: SWOT analysis, PESTEL analysis
  • Tools and techniques for identifying risks: surveys, workshops, data analysis

• Risk Assessment and Analysis

  • Methods of risk assessment: qualitative and quantitative analysis
  • Assessing the impact and likelihood of risks
  • Developing risk maps and response planning

• Principles of Claims Assessment

  • Types of claims: financial compensation, legal claims, insurance claims
  • Claims assessment process: data collection, validation, estimation
  • Tools and techniques for claims assessment: estimation models, statistical analysis
  • Strategies for improving risk and claims identification and assessment processes

• Introduction to Arbitration

  • Definition and types of arbitration: commercial arbitration, international arbitration, institutional arbitration
  • Differences between arbitration and court trials
  • Advantages and disadvantages of arbitration

• Arbitration Procedures

  • Steps in the arbitration process: filing a claim, selecting arbitrators, hearings
  • Preparing required documents and materials
  • Methods for presenting evidence and testimonies

• Role of Arbitrators and Litigation

  • Responsibilities and authority of arbitrators
  • Managing disputing parties
  • Techniques for session management and controlling discussions

• Making Decisions and Enforcing Judgments

  • How to issue arbitration awards
  • Methods for enforcing awards and decisions
  • Handling appeals and objections to arbitration awards

• Dispute Avoidance Strategies

  • Understanding common causes of disputes and how to avoid them
  • Prevention strategies: pre-negotiation, clear contract drafting
  • The importance of building positive relationships with stakeholders

• Negotiation and Dispute Resolution

  • Techniques for effective negotiation
  • Using mediation to resolve disputes
  • The role of understanding and settlement in avoiding disputes

• Implementing Dispute Prevention Strategies

  • Developing policies and procedures to reduce disputes
  • Building a preventive culture within the organization
  • Training teams on dispute avoidance strategies