The British Academy for Training and Development offers this advanced course in Administrative Affairs, which is considered a comprehensive program designed specifically to provide professionals with advanced and practical administrative skills that help them excel in their field of work. This course covers a wide range of basic topics from strategic management and planning, through leadership and direction, to human resources and quality management by focusing on the application of theoretical concepts in practical contexts.

The course aims to enhance participants’ managerial and leadership capabilities, enabling them to lead their teams and organizations towards success and excellence in the modern work environment.

Who Should Attend?

• Employees in the public and private sectors who want to develop their management skills.
• Individuals seeking a management position or advancing their career path.
• Managers and supervisors who want to enhance their managerial and organizational capabilities.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Developing leadership and administrative management skills among participants.
• Providing theoretical foundations and practical applications for administrative management.
• Providing participants with the knowledge and skills necessary to succeed in administrative management roles.

• Understanding Management and Its Importance

  • Definition of management in different contexts (business management, public management, etc.).
  • The role of management in achieving organizational goals.
  • How effective management influences organizations.

• Basic Principles of Administrative Management

  • The fundamental principles of management: planning, organizing, leading, and controlling.
  • How to effectively integrate these principles into various work environments.
  • Developing management systems within organizations to align with diverse work cultures.

• Evolution of Management and Modern Trends

  • Shifts in management theory: from traditional to modern management styles (e.g., agile management, cognitive management, digital management).
  • The role of technological shifts in improving management practices.
  • Modern trends such as Management by Objectives (MBO), integrated strategic management.

• Introduction to Strategic Planning

  • Definition of strategic planning and its importance in guiding organizational direction.
  • Environmental analysis techniques (e.g., SWOT, PESTEL).
  • How to develop short- and medium-term strategic plans.

• Strategic Planning and Project Management

  • Principles of strategic planning.
  • How to successfully link strategic planning with project management.
  • Developing and implementing work and project plans.
  • How to use project management tools such as Gantt Charts and Microsoft Project.
  • Digital tools for project management like Trello, Asana, and Monday.com.
  • Effectively using project management tools.
  • Managing remote projects using collaborative tools.

• Leadership and Guidance

  • Different leadership styles (e.g., transformational leadership, democratic leadership, autocratic leadership).
  • Analyzing the impact of leadership styles on the work environment.
  • Effective team guidance skills for cross-functional teams.
  • How to define team roles and responsibilities to ensure productivity.
  • Strategies for building strong teams and addressing diversity challenges within teams.

• Human Resources Management and Development

  • Fundamentals of human resources management.
  • The role of HR in improving the work environment.
  • Recruitment, training, and employee development.
  • Performance management and evaluation.

• Time Management and Personal Organization

  • Time management techniques and enhancing productivity.
  • Personal organization, goal-setting, and prioritization.

• Quality Management and Excellence

  • Total Quality Management (TQM) concepts and tools like Six Sigma and Lean Management.
  • The importance of quality in enhancing customer satisfaction and market competitiveness.
  • Designing effective strategies for improving quality within the organization.
  • Process improvement and performance development.
  • Performance measurement techniques like KPIs and Balanced Scorecard.
  • Using quality assurance tools to ensure performance standards (e.g., quality audits, performance testing).
  • Root cause analysis and error analysis using tools like Fishbone Diagram.

• Effective Communication and Public Relations

  • Principles of effective communication within the organization.
  • External communication strategies and public relations.
  • Building good public relations with clients and partners.
  • Problem-solving in the workplace.
  • Effective negotiation strategies inside and outside the organization.

• Change Management and Innovation

  • Understanding change and its impact on organizations.
  • Phases of change management: from planning to implementation.
  • How to manage resistance to change in organizations.
  • Motivating innovation and developing creative solutions.

• Recruitment and Organizational Development Strategies

  • Effective recruitment techniques and selecting the ideal candidates.
  • How to build a sustainable development culture within the organization.
  • Assessing the impact of development programs on employee and organizational performance.