The British Academy for Training and Development offers a course of modern management techniques for the administrative assistant. This course is intended for anyone who wishes to acquire the skills and experience to become the administrative assistant.

The administrative assistant is the broad function that calls for the appointment of a person who provides various types of administrative support to individuals and groups in commercial companies. The term administrative assistant may be officially named or a general description of the position of an employee in an office and depending on the type of work performed by the person. There are many variations to descriptions that fall under this role or function. Staffs are provided with the name of an administrative assistant who works to support specific departments or teams in companies such as human resources, accounting, development, sales and marketing. Provides support to all corporate executives or small executive groups. Its responsibilities typically include working on personal information in the company and more personal or sensitive data than other employees.

Who Should Attend?

• Heads of Administrative Departments.
• Reception staff and secretary.
• Project Assistants.
• Personal Assistant for Managers.
• All staff in the control sections.
• Business School Students in Universities.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Stimulate and develop the skills of all participants in order to exercise the function of administrative assistant.
• Acquiring expertise in the field of secretarial work.
• Provide participants with the full knowledge and basic concepts of modern administrative archiving.
• Research and identify key data sources.
• Multi-faceted general desktop support performance.
• Sending and receiving companies forms.
• Schedule and coordinate meetings, interviews, events and other similar activities.

• Administrative assistance, its definition and importance.
• Modern methods in the administrative assistant position.
• Types of administrative assistant.
• Positions held by the administrative assistant.
• Administrative assistant duties.
• The importance of having an administrative assistant for the success of companies’ work.
• Decision-making skills for administrative assistants and office managers.
• Report writing skill.
• Modern skills in archiving.
• Modern electronic archiving using available programs.
• Modern communication mechanisms and making them reliable means.
• Computer-based management skills for secretarial workers.
• Control through technology.
• Mechanisms for using remote control of electronic archives.
• Advanced role of Executive/Personal Assistant
  • Develop and expand your role
  • Developing yourself: exceeding expectations
  • Make your presence known in the office
  • Expand the administrative areas of your role
  • Personal assistant competencies
  • Better work flow management
• The thinking administrative officer
  • Use different thinking styles to advance your career
  • Using creativity as a business tool
  • Organization, follow-up and direction skills
  • Solve business problems (and turn them into opportunities)
  • Change for the better: focus on continuous development
• Control work stress
  • Understanding work pressure
  • Symptoms that indicate that you are suffering from stress
  • Causes of work stress
  • Practical planning to keep stress under control
  • Preventive measures related to time management.
• Organizing meetings
  • Planning the meeting
  • Improving the effectiveness of meetings
  • Wasting time during meetings
  • Meeting agendas
  • Writing the agenda
  • Responsibilities of meeting participants
  • Procedural steps that must be followed after meetings
  • Minutes of the meeting
  • Types of meeting minutes.
• Dealing with visitors and improving customer service
  • The importance of internal customer service
  • Best professional practices for receiving visitors
  • Things that catch customers' attention
  • Handling complaints professionally
  • Improve customer service in your department