The British Academy for Training and Development offers a comprehensive course on Modern Administrative Methods of Administrative Assistant. This course is aimed at individuals who wish to acquire the skills and experience necessary for the role of an administrative assistant.

An administrative assistant is a versatile position that involves providing various forms of administrative support to individuals and teams in businesses. The term "administrative assistant" can be an official title or a general description of an office worker, depending on the specific job duties. There are many variations of this role, including support for departments like HR, accounting, development, or sales and marketing. Some administrative assistants also serve as secretaries or executive assistants, supporting senior executives or small teams, often handling sensitive personal data.

Who Should Attend?

• Heads of Administrative Departments.
• Reception staff and secretary.
• Project Assistants.
• Personal Assistant for Managers.
• All staff in the control sections.
• Business School Students in Universities.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Stimulate and develop the skills of all participants in order to exercise the function of administrative assistant.
• Acquiring expertise in the field of secretarial work.
• Provide participants with the full knowledge and basic concepts of modern administrative archiving.
• Research and identify key data sources.
• Multi-faceted general desktop support performance.
• Sending and receiving companies forms.
• Schedule and coordinate meetings, interviews, events and other similar activities.

• Introduction to Modern Management Techniques

  • The difference between traditional and modern management.
  • Features of modern management in the context of digital transformation.
  • How modern techniques improve organizational efficiency.

• The Role of the Administrative Assistant in Modern Management

  • Enhancing the role of the administrative assistant in the organizational transformation process.
  • Understanding the administrative assistant's responsibilities in the modern work environment.
  • How the administrative assistant can contribute to overall performance improvement.

• Current Challenges in Modern Management

  • Technological and professional challenges faced by administrative assistants.
  • How to adapt to continuous changes in the work environment.
  • Managing multiple tasks in a dynamic work setting.

• Time Management Tools and Techniques

  • The importance of prioritization using the Eisenhower Matrix.
  • Handling deadlines and multitasking.
  • Using time management tools like Google Calendar and Outlook.

• Effective Planning

  • Preparing daily and weekly plans for the administrative assistant.
  • Setting short-term and long-term goals.
  • Strategies for monitoring and evaluating progress.

• Overcoming Procrastination and Boosting Productivity

  • Motivational techniques to combat procrastination.
  • How to create a comfortable and inspiring work environment.
  • Efficiently managing interruptions and distractions.

• Effective Communication Techniques

  • Using appropriate tools for team communication (email, meetings).
  • The importance of active listening in improving communication.
  • How body language affects administrative communication.

• Writing Reports and Administrative Correspondence

  • Formal writing style for administrative reports.
  • How to organize and present information clearly and accurately.
  • The basic rules for writing administrative emails.

• Using Technology for Communication

  • Utilizing collaboration tools like Microsoft Teams and Slack.
  • Virtual meetings: benefits and best practices.
  • Techniques for effective interaction in virtual meetings.

• Building Professional Relationships

  • How to build strong and sustainable professional relationships with clients.
  • The importance of positive interaction and continuous communication.
  • Enhancing the company's reputation through professional conduct.

• Effective Customer Service Strategies

  • Understanding and meeting customer needs professionally.
  • How to handle complaints and resolve issues efficiently.
  • Customer satisfaction measurement tools and the importance of follow-up.

• Managing Partnerships and Organizational Collaboration

  • Developing strategic partnerships with other organizations.
  • The importance of good communication in building successful partnerships.
  • Enhancing interdepartmental collaboration to achieve common goals.

• The Concept of Digital Transformation in Management

  • How digital transformation impacts administrative efficiency.
  • The relationship between digital transformation and organizational creativity.
  • The role of the administrative assistant in facilitating digital transformation.

• Digital Transformation Tools and Techniques

  • Project management tools like Trello and Asana.
  • Using collaboration tools like Microsoft 365 and Google Workspace.
  • How to use technologies to simplify administrative work and increase productivity.

• Digital Security and Data Protection

  • The importance of safeguarding information and privacy.
  • Data protection strategies in the digital workplace.
  • Security challenges faced by organizations during digital transformation.

• Emotional Intelligence and Its Importance in Administrative Work

  • How emotional intelligence contributes to improved job performance.
  • The relationship between emotional intelligence and successful professional relationships.
  • The role of emotional intelligence in effective leadership.

• Managing Emotions in the Workplace

  • How to recognize and manage personal and professional emotions.
  • Improving communication with colleagues and clients using emotional intelligence.
  • Techniques for handling emotionally challenging situations.

• Dealing with Stress and Tension

  • Strategies for managing stress in the workplace.
  • The importance of mental and emotional rest in improving administrative performance.
  • How to motivate oneself and control negative emotions.

• The Difference Between Leadership and Management

  • How an administrative assistant can combine leadership and management skills.
  • The difference between a manager's role and a leader's role.
  • How an administrative assistant can become an informal leader.

• Effective Leadership Strategies

  • Building leadership skills for working with teams.
  • How to positively influence others and lead change.
  • The administrative assistant's role in motivating the team and achieving goals.

• Adapting to Organizational Changes

  • Strategies for adapting to new changes and challenges.
  • How to handle changes in the organization’s structure or strategies.
  • The role of the administrative assistant in facilitating adaptation and change within the team.