Who Should Attend?

• Lawyers and legal consultants specializing in disputes and claims management.
• Human resources managers in companies and institutions.
• Executives and project managers in large corporations.
• Employees in legal departments dealing with dispute and claim cases.
• Individuals interested in expanding their knowledge of dispute management and resolution.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand dispute management and resolution methods in various work environments.
• Acquire the tools necessary to assess and submit claims legally.
• Develop effective negotiation skills to resolve disputes.
• Learn how to apply mediation and arbitration mechanisms in dispute resolution.
• Empower participants to manage contract and agreement-related claims professionally.

• Understanding Disputes and Claims

  • Definition of disputes and claims and the causes behind each.
  • The difference between legal and commercial disputes.
  • The importance of effective dispute and claim management.

• Dispute Lifecycle

  • Stages of a dispute: from the emergence of the dispute to final resolution.
  • The appropriate timing for intervention and dispute management.
  • The impact of disputes on business and commercial relationships.

• Basic Principles of Claim Management

  • How to assess claims accurately.
  • The importance of documentation and evidence preservation.
  • Legal foundations for handling claims in work environments.

• Basic Techniques for Dispute Assessment

  • Methods for analyzing the causes of disputes.
  • The importance of evaluating damages and potential outcomes.
  • Predicting dispute resolution based on preliminary analysis.

• Managing Risks Associated with Claims

  • Identifying and assessing the legal and commercial risks of claims.
  • Methods for reducing risks in the case of anticipated claims.
  • Analyzing the financial aspects of claims.

• Documentation and Review

  • How to collect evidence and testimony to support claims.
  • The importance of accurate documentation during dispute stages.
  • Strategies for assessing the strength of claims.

• Negotiation Basics for Dispute Resolution

  • Basic principles of effective negotiation.
  • Balancing the interests of conflicting parties in negotiation.
  • Successful negotiation techniques in work environments.

• Tactical Strategies in Negotiation

  • How to use tactics to influence the outcome of negotiations.
  • Techniques for influencing and applying pressure in negotiations.
  • Negotiating the financial terms of claims.

• Handling Difficult Disputes

  • How to deal with uncooperative parties.
  • Strategies for motivating parties to propose solutions.
  • Negotiating in critical times to resolve disputes.

• The Concept and Importance of Mediation

  • Defining mediation as a tool for dispute resolution.
  • The difference between mediation and arbitration.
  • When to resort to mediation.

• The Role of the Mediator in Dispute Resolution

  • Effective mediator skills in managing disputes.
  • How to facilitate dialogue between conflicting parties.
  • Mediation strategies for amicable dispute resolution.

• Advantages and Disadvantages of Mediation

  • Benefits of using mediation instead of traditional legal procedures.
  • Cases where mediation may not be effective.
  • The impact of mediation on relationships between parties.

• The Concept of Arbitration and Its Basics

  • The difference between arbitration and mediation.
  • When arbitration is the best option for resolving disputes.
  • Basic procedures for arbitration.

• The Role of Arbitrators in Dispute Resolution

  • The duties of arbitrators and how they resolve disputes.
  • What is required for successful arbitration?
  • How to prepare an effective arbitral award.

• Arbitration in Commercial Contracts and Claims

  • How to include arbitration clauses in commercial contracts.
  • The legal aspects of commercial arbitration.
  • Implementing arbitration in international work environments.

• Real Estate Dispute Management

  • How to handle real estate-related disputes.
  • Possible solutions for real estate disputes: mediation, arbitration, litigation.
  • The importance of documentation in real estate disputes.

• Commercial Disputes and Their Causes

  • Common causes of commercial disputes.
  • How to manage claims related to commercial contracts.
  • Using negotiation and arbitration mechanisms to resolve commercial disputes.

• Legal Solutions for Real Estate and Commercial Disputes

  • Legal solutions available to resolve real estate disputes.
  • Methods for settling commercial disputes either through courts or alternative mechanisms.
  • Providing legal advice to claim client rights.

• International Disputes: Challenges and Solutions

  • How to manage disputes between international parties.
  • The impact of legal and cultural differences on dispute management.
  • Using international arbitration as a tool for dispute resolution.

• Negotiation in Cross-Border Disputes

  • Effective negotiation strategies in international disputes.
  • Dealing with multiple legal systems.
  • Negotiating in different economic and political conditions.

• Resolving International Commercial Disputes

  • The importance of awareness of international laws for resolving commercial disputes.
  • The role of international trade agreements in resolving disputes.
  • Using international arbitration for cross-border commercial disputes.

• Dispute Settlement and Final Agreements

  • How to reach a final settlement for a dispute.
  • Negotiating final agreements to resolve disputes.
  • Implementing settlement solutions and agreements.

• Preparing Legal Documents for Claims

  • How to draft legal agreements after dispute settlement.
  • Final documentation and evidence preservation.
  • Ensuring parties' rights in the final settlement.

• Managing Compliance After Dispute Resolution

  • Maintaining relationships after dispute resolution.
  • How to prevent future disputes using preventive strategies.
  • Assessing the effectiveness of adopted solutions.