The British Academy for Training and Development offers a course on Development of Secretarial Skills for Senior Leaders. This training program is specifically designed for administrative assistants and secretaries who work directly with senior leadership in organizations. The course aims to enhance secretarial skills in the modern workplace and improve the ability of participants to provide strategic and administrative support in a professional and effective manner.

The course covers various aspects of secretarial work, from organizational and coordination skills to communication and public relations skills. Participants will be able to manage appointments, coordinate between different departments, and handle advanced administrative matters for senior leadership. Throughout the course, trainees will acquire the tools necessary to provide optimal support to senior management, thereby boosting their professional excellence in this field.

Who Should Attend?

• Secretaries and administrative assistants working with senior leadership.
• Individuals aspiring to work in executive-level secretarial roles.
• Employees in administrative departments seeking to develop their skills in supporting senior leadership.
• Those interested in enhancing their organizational and management skills in busy work environments.
• Executive managers wishing to train their staff in fundamental senior secretarial skills.
• Anyone aiming to enhance professionalism in dealing with administrative issues at the leadership level.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Develop advanced organizational skills to manage leadership schedules and activities.
• Improve effective communication skills in the workplace with senior leadership.
• Apply professional administrative writing techniques, including report writing and correspondence.
• Strengthen the ability to handle sensitive and confidential information professionally.
• Use modern information technology techniques to facilitate administrative processes.
• Improve coordination and logistics skills to ensure smooth workflow within the organization.
• Understand the role of the secretary in supporting leadership strategies and achieving organizational goals.
• Manage senior leadership's daily tasks efficiently without compromising on priorities.

• The Role of the Secretary in Supporting Senior Leadership

  • Understanding the primary role of the secretary with senior leadership
  • The importance of continuous interaction between the secretary and executive leadership
  • The direct impact of administrative work on achieving strategic goals

• Core Skills for Advanced Secretarial Work

  • Effective organization and time management
  • Preparing and organizing leadership appointments and meetings
  • Professional expectations for secretaries working with senior leadership

• Work Ethics and Confidentiality in Secretarial Roles

  • The importance of maintaining confidentiality when handling sensitive information
  • Ethical principles when working with executive leaders
  • Building trust between the secretary and senior management

• Managing Schedules and Daily Activities

  • Planning appointments and activities efficiently
  • Using information technology tools for organizing schedules
  • Handling sudden changes in appointments and meetings

• Coordination Between Different Departments

  • Building effective communication channels between various departments
  • Coordinating tasks and activities among diverse teams
  • Organizing internal and external meetings to ensure continuous coordination

• Time and Resource Management for Daily Operations

  • Prioritizing tasks and allocating responsibilities based on importance
  • Time management techniques to achieve efficiency
  • Strategies for handling stress in a dynamic work environment

• The Art of Administrative Writing and Official Correspondence

  • Learning the arts of formal and administrative writing
  • Writing reports and memos professionally
  • Preparing emails and presentations for leadership

• Effective Communication with Colleagues and Clients

  • Enhancing communication skills with colleagues from various departments
  • Communicating with clients and suppliers on behalf of leadership
  • Building strong professional relationships to contribute to organizational goals

• Handling Phone Calls and Meetings

  • Techniques for answering phone calls professionally
  • Managing internal and external meetings efficiently
  • Skills for managing discussions and documenting notes effectively

• Document and File Management Systems

  • Strategies for organizing and storing administrative documents
  • Effectively using modern document management systems
  • Protecting sensitive information and controlling access to it

• Preparing Reports and Presentations

  • Writing comprehensive administrative reports for leadership review
  • Coordinating presentations for leadership meetings
  • Delivering reports flexibly and professionally according to leadership needs

• Handling Sensitive Information

  • Ensuring confidentiality when dealing with sensitive matters
  • Applying internal security policies to protect information
  • Strategies for communicating sensitive information within the organization

• Enhancing Leadership and Personal Management Skills

  • Developing self-leadership skills in the workplace
  • Decision-making and problem-solving techniques in daily work
  • Managing challenges and handling emergency situations

• Adapting to Changes in the Work Environment

  • Enhancing adaptability to organizational changes
  • Embracing innovation and professional development within the secretarial role
  • Managing stress and achieving work-life balance

• Personal and Professional Planning for the Future

  • Setting short- and long-term professional goals
  • Strategies for achieving sustainable professional growth
  • Improving communication and influence skills in a professional work environment