The British Academy for Training and Development offers this program specialized in the field of customer service quality, which provides an important set of skills and behaviors that will develop the quality of customer service and provide the best services that can lead the organization to the best possible image among its clients, whether their goal is a general social as in ministries Government institutions or private companies that aspire to increase their customers by presenting the best image to them.

This also contributes to improving the image of the organization with the public dealing with it, and this is one of the most important goals that institutions seek by developing the quality of customer service. Customer service professionals are also responsible for meeting customers' needs and ensuring that they have a good experience. As a set of skills, customer service involves many qualities such as active listening, empathy, problem solving, and communication. Furthermore, a customer service representative must be organized. From keeping track of the necessary information and tools to being able to help each customer, there are many elements involved in providing high quality customer service. The agent must have a strategy to keep track of every aspect of customer issues and their interaction.

Who should attend? 

• Managers and employees responsible for developing the customer service strategy.
• Customer service staff.
• Quality managers in organizations.
• Public relations workers with regard to dealing with the public.
• Entrepreneurs who want to develop their financial skills in the field of retail.
• Students and graduates of faculties of commerce and finance in various universities.
• Accountants and finance staff in the private sector.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Knowing the main location of the client within the applicable administrative standards.
• Understand the true direction of all the qualifications of companies with their mechanisms and personnel towards customer satisfaction.
• Awareness of the mentality of customers of different orientations and levels.
• Supporting the participants with the elements of customer care and clarification.
• How do we deal with customers.
• Full knowledge of many services.
• How do we manage premium services?
• Identify ways to create trust with customers through honest dealings.

• The general concept of a customer, consumer or customer.
• The stages of development of customer interest and how to create a relationship between him and the company.
•  Examples of some successful companies.
• Patterns of customers and knowledge of their behaviors and ways to deal with them in all cases we are exposed to.
• Regulations in force in modern thought.
• Ways to obtain a degree of excellence in dealing with customers.
• The essentials of excellence in customer service.
• The concept of the service and everything that would contribute to its development.
• Get to know the opinions and expectations of customers.
• All measures of obtaining the complete quality that customers demand.
• How to achieve excellence in services.
• Basic principles of quality.
•  The concept of the service and everything that would contribute to its development and quality.
• The necessary steps to deal with customer demands in all circumstances.
• Dealing with complaints and objections.