The British Academy for Training and Development presents this training course (Certified Professional Expert in Hotel and Tourism Management) to all professionals wishing to acquire advanced knowledge and competences in Tourism Management, and to be recognized by the end of this course as Internationally Accredited Expert. The Certified Professional Expert in Hotel and Tourism Management is a University Degree awarded by one of the largest universities in Britain, through integrated educational platform for professionals who are interested in the field of Tourism Management, where they obtain comprehensive training and  development of their abilities by scientific curricula prepared by experts.

The main objective of the course is to transfer a globally successful and internationally recognized experience in Hotel Management to all trainees from this sector, as Hotel Management has become recently an established science taught in great universities, and in the same context the British Academy is working to improve the skills of all professionals wishing to excel in their Hotel Supervisory careers, to realize extraordinary achievements and advanced levels of client satisfaction.

The British Academy for Training and Development presents this course for the following audience:

• Managers and owners of Tourism Hotels and Facilities.
• Owners and Top Management of Hotels and Tourism Establishments.
• Hotel Deputy Directors.
• Hotel Supervisors and Senior Monitors.
• All Senior Personnel working in various Tourism Enterprises.
• All Hotel Top Administrative Staff.
• Staff responsible for tourism facilities such as hotels, swimming pools, and parks.
• Directors of hotels, resorts, and all kind of tourism facilities.
• Owners of Travel and Tourism Agencies.
• Hotel Supervisors, Reception Managers, Service and Lounge Supervisors, and finally Customer Service Personnel, and Monitors.

How will participants benefit from the course?

After completing the program, participants will be able to learn:

• Global Approach adopted in global hotel supervision and management strategies.
• Supervision & Reporting Methods on all hotel sections, and preparation of a daily overview of workflow mechanisms.
• Proper ways to deal with complaints that may be raised by hotel guests.
• Management skills of Hotels and Resorts.
• Communication Skills and Public Relations.
• Marketing skills and methods to win clients.
• Management of Tourism Hospitals and Airlines.
• Organization of travels and tours.

• Prepare the Administrative Personnel and Trainees to be upgraded as Administrative Consultants within their firms and establishments working in Tourism Industry.
• Mastering best practices and methods of Corporate Organizational Structure, according to staff skills.
• Hotel Management Strategies under the internationally adopted methods
• Restaurant Management, global food preparation, baking, cooking and serving styles.
• Proper management of time and work organization, on a daily basis and according to a specific action plan.
• Strategic Thinking and Future Planning abilities.
• Balanced Management of hotel departments, including control and supervision of any misbehavior, contrary to the adopted policies and code of conduct.