The British Academy for Training and Development offers this training program in Quality Management in the Hospitality Industry in response to the growing need to embed quality concepts and elevate service standards within a sector that is considered one of the most competitive and highly sensitive to customer expectations. Quality has become a fundamental pillar for the success and sustainability of hospitality and tourism establishments.

The program focuses on highlighting the strategic role of quality management in enhancing the guest experience and strengthening levels of satisfaction and loyalty through the application of clear standards and structured methodologies that ensure consistency in service delivery. It also addresses the direct relationship between performance quality and operational efficiency, and the impact of this relationship on institutional reputation and competitive advantage.

The program aims to equip participants with specialized knowledge of quality concepts within the hospitality environment, while emphasizing quality management approaches that align with the nature of hotel operations. This supports the development of effective and sustainable quality systems and contributes to achieving excellence in service delivery in accordance with best professional practices.

Who Should Attend?

• Hotel, resort, and hospitality facility managers.

• Front office and guest services supervisors.

• Quality management and organizational development professionals in the hospitality sector.

• Individuals seeking to enhance their professional knowledge in hospitality service quality.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the principles of total quality management and their application in the hospitality industry.

• Identify service quality standards and their impact on guest satisfaction and loyalty.

• Develop the ability to measure quality performance in hospitality establishments.

• Gain insight into methods for improving operations and services in hospitality environments.

• Enhance awareness of the role of leadership and management in establishing a culture of quality.