In an age of increasing reliance on technology and digital communication, the values of courtesy and etiquette remain extremely important in our daily lives. The ability to express respect and concern for others reflects character and enhances social and professional relationships. The art of courtesy is not just a rule of conduct; it is an art that contributes to creating a positive environment and promoting understanding and cooperation.

Etiquette is a powerful tool that enhances effective communication, whether in formal occasions or everyday interactions. By adopting the rules of courtesy, we can improve our first impressions and build long-lasting relationships based on trust and mutual respect. In this training program at the British Academy for Training and Development, we will explore the significance of the art of courtesy and etiquette and examine some basic rules that can make a significant difference in our personal and professional lives.

Who Should Attend?

• Public relations employees.
• Hospitality and sales employees who need to deal with customers in a professional and polite manner.
• Employees and managers who want to improve their social skills and develop their professional relationships.
• Entrepreneurs who seek to build successful business relationships and expand their network of acquaintances.
• People who seek to improve their self-confidence and develop their social skills in general.
• People who seek to develop their ability to deal with others in a polite and influential manner.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Express themselves clearly and politely, and understand the importance of non-verbal communication.
• The basic rules of etiquette in various social and professional contexts.
• How to leave positive impressions during first meetings, which facilitates building successful relationships.
• Increase self-confidence in social situations by providing effective strategies for dealing with different situations.
• How to deal with awkward or difficult situations in a professional and appropriate manner.
• Work effectively in teams by understanding social dynamics.
• Tools and tips on how to host others in a polite and comfortable manner.
• The importance of cultural differences in the art of courtesy and etiquette, which facilitates interaction with people from diverse backgrounds.
• Strengthening personal and professional relationships through learning the art of courtesy and etiquette, which contributes to improving the overall quality of life.

• Introduction to the Art of Courtesy and Etiquette
  • Definition of courtesy and etiquette and their importance in daily life.
  • Benefits of applying the art of courtesy and etiquette in social and professional contexts.
• Basic rules of etiquette
  • Learn about general rules of conduct in different situations.
  • The importance of greeting and introduction: How to make a good first impression.
• Effective communication
  • Techniques for improving verbal and nonverbal communication skills.
  • Understanding nonverbal cues and their impact on courtesy.
  • Active listening techniques.
• Managing social situations
  • How to deal with awkward or difficult situations.
  • Strategies for responding to negative comments or criticism.
• The art of hospitality and dealing with guests
  • The rules of optimal hospitality and how to host guests.
  • Tips for serving food and drinks politely.
• Etiquette in the workplace
  • Understanding professional etiquette and its importance.
  • How to communicate effectively with colleagues and bosses.
  • Writing emails professionally.
• Dealing with different cultures
  • Understanding cultural differences in the art of courtesy.
  • Strategies for interacting with people from diverse backgrounds.
  • Examples of behaviors that may be inappropriate in different cultures.
• Building self-confidence
  • Exercises to build confidence in social situations.
  • How to present yourself attractively.
• Interacting at social events
  • Rules of conduct for different occasions (parties, conferences, formal events).
  • How to manage conversations and expand your network of relationships.
• Digital etiquette
  • Rules of conduct for communicating via email and social media.
  • How to manage impressions in the digital space.
  • Tips to avoid common mistakes in electronic communication.
• Travel etiquette
  • Etiquette at airports and hotels.
  • How to interact with different cultures while traveling.
  • Rules of conduct for group or formal trips.
• Dealing with criticism
  • How to accept criticism positively and constructively.
  • Strategies for responding to criticism in a respectful manner.