Who Should Attend?

• Executive managers and teams wishing to develop their skills in formal communication.
• Public relations officers and foreign affairs personnel.
• Individuals working in international companies and organizations.
• Anyone interested in improving their protocol and etiquette skills in work environments and public events.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Gain a deep understanding of protocol and etiquette principles.
• Develop skills for handling formal situations.
• Acquire the skills necessary to deal with important personalities in both work environments and official events/meetings.
• Learn how to present a professional image through etiquette in all daily situations.
• Understand cultural differences and how to apply protocol in international environments with cultural sensitivity.
• Learn how to successfully attend and organize official events and occasions, contributing to enhanced relationships with clients and partners.
• Build and improve long-term relationships between individuals within the organization and with partners by applying protocol principles professionally.

• Introduction to Protocol and Its Importance

  • Concept of protocol in professional environments.
  • Difference between protocol and etiquette.
  • The impact of protocol on professional and personal relationships.

• Basic Principles of Etiquette in the Workplace

  • Professional behavior and courtesy in dealing with others.
  • The importance of respecting cultural values in the workplace.
  • How to build trust through good behavior.

• Types of Formal and Informal Protocols

  • Protocols applicable to official correspondence.
  • Protocols relevant to public events.
  • Differences between protocols in local and international companies.

• Basic Rules for Writing Official Correspondence

  • Fundamental rules for writing formal letters.
  • Understanding the key components of correspondence.
  • How to address letters based on the target audience.

• Using the Appropriate Style in Official Letters and Documents

  • Selecting the appropriate style and language.
  • Avoiding common mistakes in writing letters.
  • Considering the timing of sending correspondence.

• Mastering Email Writing and Handling Official Emails

  • Rules for professional email writing.
  • How to make your email more effective.
  • Handling attachments and sensitive content.

• Preparing for Official Meetings

  • The importance of proper planning before meetings.
  • Defining the main objectives of the meeting.
  • How to assign roles and responsibilities in a meeting.

• Behavior and Etiquette During Meetings

  • The importance of active listening in meetings.
  • Handling difficult situations during meetings.
  • Time management during meetings.

• The Importance of Timing and Attendance in Meetings within Protocol

  • The effect of early attendance and punctuality.
  • How to provide feedback and suggestions politely.
  • Handling disagreements professionally in meetings.

• Organizing Official Events and Managing Guest Attendance

  • Defining the main objectives of the event.
  • Choosing the ideal timing and venue.
  • Coordinating invitations and managing attendees.

• Etiquette in Official Parties and Celebrations

  • How to behave at official events.
  • Etiquette in dealing with official guests.
  • How to handle specific protocols in event arrangements.

• Protocol in Dealing with Public Figures and Official Guests

  • Showing respect and appreciation for official personalities.
  • How to present gifts and congratulations during official events.
  • The importance of finesse when interacting with important personalities.

• Understanding Cultural Differences in Protocol and Etiquette

  • Protocol in Western vs. Eastern cultures.
  • How to adapt to cultural differences in the workplace.
  • Respecting local customs and traditions in international meetings.

• The Importance of Cultural Sensitivity in International Interactions

  • Managing differences in values and beliefs.
  • Avoiding culturally offensive behaviors.
  • Learning humility and respect when dealing with diverse cultures.

• How to Apply Protocol in Diverse International Environments

  • The basic principles to follow in international meetings.
  • Managing international relationships through protocol.
  • Enhancing communication skills with different cultures.