Ask a facilities team where a piece of equipment is, when it was last serviced, or how much space sits empty on the third floor, and the honest answer is often: it depends who you ask. That uncertainty is expensive. CAFM exists to remove it — giving facilities teams a single, structured source of truth for space, assets, and maintenance instead of scattered spreadsheets and institutional memory.

The value, though, lives in the details: how well CAFM software is configured, how rigorously asset tracking is maintained, and how tightly maintenance scheduling is integrated into daily operations. The Computer-Aided Facilities Management (CAFM) Systems and Digital Workplace Solutions training course, delivered by The British Academy for Training and Development, gets facilities professionals past the sales pitch and into the practical mechanics of running a CAFM system that teams actually trust and use.

Participants leave knowing how to evaluate facilities technology, configure a system around real operational needs, and turn CAFM from an underused database into a genuine decision-making tool.

By the end of this course, participants will be able to:

• Explain the core functions and business value of CAFM systems within facilities operations.
• Evaluate CAFM software options against organizational size, complexity, and budget.
• Set up and maintain accurate asset tracking records within a CAFM platform.
• Configure maintenance scheduling workflows that support preventive and planned maintenance.
• Use CAFM data to support space management, occupancy planning, and reporting.
• Integrate CAFM with other facilities technology, including IoT sensors and CMMS platforms.
• Drive user adoption and data quality across facilities and workplace teams.

Target Group

• Facilities managers and CAFM system administrators
• Maintenance managers responsible for asset and work order data
• Workplace and space management professionals
• IT professionals supporting facilities management platforms
• Facilities directors evaluating or implementing CAFM solutions

Introduction to CAFM Systems

• What CAFM is and the problems it's designed to solve
• Core modules: space, assets, maintenance, and reporting
• The business case for investing in a CAFM platform

Choosing and Implementing CAFM Software

• Evaluating CAFM software against organizational requirements
• Key implementation steps and common rollout pitfalls
• Migrating data from spreadsheets and legacy systems

Asset Tracking in CAFM

• Structuring an asset register within a CAFM system
• Capturing asset location, condition, and lifecycle data
• Using asset tracking data to support maintenance and capital planning

Maintenance Scheduling and Work Order Management

• Building preventive maintenance schedules within CAFM
• Managing work orders from request through completion
• Using scheduling data to reduce reactive maintenance

Space and Occupancy Management in CAFM

• Tracking space allocation and utilization through CAFM
• Supporting occupancy planning with accurate space data
• Generating space reports for leadership and real estate decisions

Integrating CAFM with Broader Facilities Technology

• Connecting CAFM with CMMS, IoT sensors, and BMS platforms
• Building a unified data environment across facilities technology
• Ensuring data consistency and quality across integrated systems