The Facilities Management Leadership: Managing People, Performance and Operational Excellence Training Course by The British Academy For Training and Development is designed to develop advanced expertise in Facilities Operations Management through effective control of operations, maintenance, service quality, asset reliability, and building efficiency. This Management category course focuses on improving facility performance through structured operational planning, resource management, and professional leadership approaches.

This specialized program within Training Courses In Facilities Management provides practical knowledge for managing daily facility activities, optimizing maintenance processes, improving service delivery, and maintaining reliable building operations. Participants learn how to implement effective operational strategies that support high-performing facilities and sustainable workplace environments.

The main objectives of the Facilities Management Leadership: Managing People, Performance and Operational Excellence Training Course are:

• To develop professional skills in Facilities Operations Management principles and practices.
• To improve understanding of effective facility operations and service management.
• To enhance maintenance strategies for improving facility performance.
• To strengthen knowledge of service quality improvement methods.
• To improve asset reliability through effective management approaches.
• To optimize building efficiency and operational performance.
• To develop skills in monitoring facility performance and implementing improvements.
• To apply industry best practices for managing modern facility operations.

Target Audience

The Facilities Operations Management Training Course is suitable for:

• Facilities managers and operations managers.
• Building operations professionals.
• Maintenance managers and supervisors.
• Workplace service managers.
• Property and asset management specialists.
• Engineering professionals responsible for facility performance.
• FM team leaders and operational coordinators.
• Professionals seeking specialization in Training Courses In Facilities Management.
• Individuals aiming to enhance their expertise in Facilities Operations Management.

Module 1: Fundamentals of Facilities Operations Management

• Introduction to Facilities Operations Management.
• Role of operations management in facility success.
• Key functions of modern facility operations.
• Managing resources, services, and operational priorities.

Module 2: Managing Facility Operations Effectively

• Planning and controlling daily operations.
• Developing efficient operational workflows.
• Coordinating facility teams and service providers.
• Improving productivity and operational outcomes.

Module 3: Maintenance Management and Reliability Improvement

• Effective maintenance planning and execution.
• Preventive and corrective maintenance approaches.
• Improving equipment performance and reducing downtime.
• Enhancing asset reliability through maintenance strategies.

Module 4: Service Quality and Customer Satisfaction

• Understanding facility service expectations.
• Improving service quality standards.
• Measuring service performance and user satisfaction.
• Managing service delivery improvements.

Module 5: Building Efficiency and Performance Optimization

• Strategies for improving building efficiency.
• Energy management and resource optimization.
• Monitoring building systems and performance.
• Supporting sustainable facility operations.

Module 6: Asset Management in Facility Operations

• Principles of facility asset management.
• Asset lifecycle planning and monitoring.
• Improving asset value and operational reliability.
• Managing facility resources effectively.

Module 7: Performance Measurement and Continuous Improvement

• Developing facility performance indicators.
• Monitoring operational results and KPIs.
• Identifying improvement opportunities.
• Implementing continuous improvement strategies.

Module 8: Leadership and Future Trends in Facilities Operations

• Leading facility teams and operational functions.
• Managing workplace changes and challenges.
• Technology applications in facilities operations.
• Future developments in Facilities Operations Management.