The Hospitality Human Resource Management Training Course by The British Academy For Training and Development is designed to develop professional human resource management skills for the hospitality and tourism industry. This Hospitality And Tourism Training Course under the Management category focuses on Hospitality HR, recruitment strategies, employee engagement, training programmes, and workforce planning to support organisational performance and service excellence.

This course provides practical knowledge of hospitality workforce management, talent acquisition, performance management, staff development, and HR planning. Participants learn how to build high-performing teams, improve employee satisfaction, implement effective training initiatives, and apply strategic Hospitality HR practices that contribute to long-term business success.

• Develop professional expertise in Hospitality HR management.
• Understand effective recruitment strategies for hospitality organisations.
• Improve employee engagement to enhance workforce performance.
• Learn how to design and manage effective training programmes.
• Develop strategic workforce planning skills for hospitality operations.
• Understand performance management and employee development practices.
• Apply HR strategies that support operational efficiency and service quality.

Target Audience

• Human resource managers and officers.
• Hospitality managers and supervisors.
• Hotel and resort HR professionals.
• Tourism organisation administrators.
• Learning and development professionals.
• Operations managers responsible for workforce management.
• Individuals seeking expertise in Hospitality HR.

Module 1: Introduction to Hospitality HR Management

• Fundamentals of Hospitality HR.
• Roles and responsibilities of HR professionals.
• HR functions in hospitality organisations.
• Strategic importance of human resource management.

Module 2: Recruitment and Talent Acquisition

• Effective recruitment strategies for hospitality businesses.
• Workforce sourcing and candidate selection.
• Interviewing and hiring best practices.
• Building a strong hospitality workforce.

Module 3: Workforce Planning and Staffing

• Principles of workforce planning.
• Forecasting staffing requirements.
• Managing workforce scheduling and allocation.
• Aligning staffing with business objectives.

Module 4: Employee Engagement and Retention

• Improving employee engagement in hospitality workplaces.
• Building a positive organisational culture.
• Employee motivation and retention strategies.
• Enhancing productivity through workforce involvement.

Module 5: Training and Professional Development

• Designing effective training programmes.
• Skills development for hospitality employees.
• Performance coaching and mentoring.
• Evaluating training effectiveness.

Module 6: Performance Management

• Setting performance standards and objectives.
• Conducting employee performance reviews.
• Managing feedback and professional growth.
• Recognising and rewarding employee performance.

Module 7: Employment Relations and HR Compliance

• Managing employee relations professionally.
• Workplace communication and conflict resolution.
• Understanding HR policies and organisational procedures.
• Promoting ethical HR practices.

Module 8: Strategic Hospitality HR Leadership

• Developing long-term HR strategies.
• Leading HR teams effectively.
• Supporting organisational growth through human resources.
• Continuous improvement in hospitality workforce management.