The role of a secretary is considered one of the most important administrative functions in any organization, requiring high organizational skills and the ability to communicate effectively with various stakeholders inside and outside the institution. In the Modern Secretarial Skills Development Course offered by the British Academy for Training and Development, participants will be trained on how to enhance their skills to keep up with the contemporary challenges faced by secretaries in modern workplaces.

This course aims to equip participants with the latest methods and tools in the field of secretarial work, focusing on improving organizational efficiency, enhancing written and oral communication skills, managing time effectively, and applying technological techniques that contribute to performance improvement. Participants will be able to handle complex administrative tasks efficiently and acquire small leadership skills that enhance their performance and contribute to improving workflow in the organization.

Who Should Attend?

• Executive secretaries and administrative staff in various organizations.
• Administrative support workers who wish to develop their skills.
• Individuals wishing to improve their ability to manage office work and communicate effectively.
• Office staff and managers seeking to develop their organizational and management skills.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Be equipped with the knowledge and skills needed to improve their efficiency in performing administrative tasks.
• Enhance their written and oral communication skills in line with the needs of modern secretarial work.
• Develop time management and organizational skills to facilitate office work and achieve organizational goals.
• Be trained on how to use modern technology effectively in office tasks.
• Be empowered to enhance leadership and management skills within the scope of secretarial work.

• The Concept of Modern Secretarial Work and Its Importance in the Organization

  • The role of the secretary in the contemporary workplace.
  • The core tasks performed by the modern secretary.
  • Challenges faced by secretaries in modern work environments.

• Effective Organization and Coordination Skills

  • Techniques for scheduling appointments and organizing tasks.
  • Professional management of documents and correspondence.
  • Coordinating meetings and organizational events.

• Enhancing Internal and External Communication Skills

  • Effective communication with internal teams.
  • Managing relationships with clients and suppliers.
  • Writing professional formal correspondence.

• Information Technology Tools Used in Secretarial Work

  • Modern office management applications (such as email, electronic calendars, and project management software).
  • Using office software to improve organizational efficiency.
  • Time and project management tools to speed up daily tasks.

• Online Communication Techniques

  • Online meetings (video and voice calls).
  • Using social media platforms and email in the workplace.
  • Effective online correspondence.

• Data Security and Information Protection in Office Work

  • The importance of safeguarding data and confidential information.
  • Best practices for protecting information using modern technologies.
  • Strategies for handling sensitive data in the workplace.

• Effective Time Management

  • Time management techniques to enhance performance in the workplace.
  • How to prioritize and create an effective schedule.
  • Managing multiple tasks and daily pressures.

• Prioritization Strategies in Office Work

  • How to prioritize tasks based on importance and urgency.
  • Methods to reduce distractions and focus on essential tasks.
  • Using task lists and electronic tools to arrange priorities.

• Managing Time Pressures and Stress

  • Strategies for handling pressure and avoiding burnout.
  • How to improve performance during high-pressure periods.
  • Techniques for staying calm and focused in challenging situations.

• Written Communication in Secretarial Work

  • Writing reports, emails, and formal correspondence professionally.
  • Drafting internal and external memos and reports.
  • How to use formal and effective language in writing.

• Oral Communication and Meeting Management

  • How to prepare for meetings professionally.
  • Effective leadership techniques during meetings.
  • Presentation skills and managing discussions within meetings.

• Active Listening and Telephone Call Management

  • The importance of active listening in effective communication.
  • How to manage telephone calls professionally.
  • Handling difficult telephone calls and challenges.

• Leadership and Management Skills in Secretarial Work

  • Developing small leadership skills and organizing teams.
  • Managing time and resources in the office environment.
  • Making effective decisions and executing tasks efficiently.

• Negotiation and Conflict Resolution in the Workplace

  • Negotiation techniques with internal and external parties.
  • How to resolve conflicts efficiently while maintaining professional relationships.
  • Strategies for interacting with difficult personalities in the workplace.

• Self-Development in Secretarial Work

  • The importance of continuous training to develop professional skills.
  • Techniques to enhance personal efficiency and productivity.
  • How to become a developed secretary in a modern work environment.